Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Royal Hospital. This role supports clinical operations across the hospital's outpatient and inpatient facilities.

Role Purpose

To provide essential non-clinical and administrative support to licensed healthcare professionals, ensuring clinical areas are prepared, patients receive appropriate assistance, and all regulatory, safety, and infection control standards are maintained.

Key Responsibilities

Clinical Area Preparation

• Prepare and organize clinical areas, including waiting areas, for patient presence, consultations, and procedures.
• Ensure medical equipment is sterilized, cleaned, and ready for use according to NMC Policy when trained and competent.

Patient Care Support

• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments, including chaperoning, consumable and room preparation, and room turnaround.
• Perform basic patient care tasks when trained and competent, such as helping with mobility, bed making, and personal hygiene, under the instruction and supervision of the licensed healthcare professional.
• Support the escort of patients within and between departments.
• Transport patient specimens in accordance with NMC Policy.

Patient Records and Scheduling

• Manage patient records, updating information and ensuring confidentiality and data protection.
• Schedule patient appointments and handle admissions and discharges, inclusive of follow-up discharge phone calls.

Inventory and Supply Management

• Monitor inventory of medical supplies and restock as needed.

Patient Communication and Support

• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.

Infection Prevention and Control

• Read and implement the NMC Infection Prevention and Control Policy and Strategy to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff, and visitors.
• Maintain the strictest hand hygiene compliance, encompassing the 5 moments of hand hygiene, bare below the elbows, and environmental care at all times.

Occupational Safety and Health Management

• Comply with Occupational Safety and Health Management Systems (OSHMS) instructions, policies, and safe working procedures.
• Use appropriate personal protective equipment and safety systems.
• Familiarize yourself with emergency and evacuation procedures.
• Report OSH hazards, incidents, near misses, and issues.
• Assist with the preparation of risk assessments.
• Attend all OSH trainings, awareness programs, and mock drills.
• Participate in OSHMS audits and inspections to ensure standards are maintained.
• Reduce, reuse, and recycle waste as much as possible.

Compliance and Quality Improvement

• Adhere to all safety, health, and infection control procedures.
• Maintain awareness of and comply with NMC Policies and Procedures.
• Strictly adhere to the regulatory Scope of Practice.
• Understand and uphold the regulatory and accreditation standards that apply to your daily working practice.
• Participate in all activities related to DOH, DHA, MOH, MOHAP, and NMC Quality Improvement when required.
• Escalate and raise concerns using the incident reporting system.
• Speak up if something is not right.
• Do not willfully or recklessly endanger anyone's health and safety.

Qualifications & Experience

Education

• High school diploma or equivalent. Some employers may require additional certification or training.

Experience

• One year of relevant healthcare experience in the UAE is an advantage.

Skills & Competencies

• Knowledge of basic clinical procedures and healthcare practices.
• Ability to use medical equipment and understand safety protocols.
• Strong communication skills for interacting with patients, families, and healthcare staff.
• Organizational skills for managing records and scheduling appointments.
• Attention to detail and ability to follow clinical instructions accurately.
• Basic IT skills for handling medical software and patient databases.
• Physical stamina for assisting with patient care and clinical tasks.