Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Healthcare. This is a clinical support position based at NMC Healthcare facilities.

Role Purpose

To provide essential support to licensed healthcare professionals in clinical areas by preparing clinical environments, assisting with patient care, managing records and appointments, and maintaining strict infection control and safety standards.

Key Responsibilities

Clinical Area Preparation

• Prepare and organize clinical areas inclusive of waiting areas for patient presence, consultations and procedures.
• Ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy when trained and competent.

Patient Care Support

• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments including chaperoning, consumable and room preparation, and room turnaround.
• Perform basic patient care tasks such as helping with mobility, bed making and personal hygiene when trained and competent, all at the instruction and supervision of the licensed healthcare professional.
• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.
• Support in the escort of patients within and between departments.
• Transport patient specimens in accordance with NMC Policy.

Administration and Records

• Manage patient records, updating information and ensuring confidentiality and data protection.
• Schedule patient appointments and handle admissions and discharges, inclusive of follow-up discharge phone calls.
• Monitor inventory of medical supplies and restock as needed.

Compliance and Safety

• Adhere to all safety, health and infection control procedures.
• Maintain awareness of and comply with NMC Policies and Procedures.
• Strictly adhere to the regulatory Scope of Practice.
• Understand and uphold the regulatory and accreditation standards and which of them apply to their daily working practice.
• Comply with Occupational Safety and Health Management Systems (OSHMS) instructions, policies and safe working procedures.
• Use appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not willfully or recklessly endanger anyone's health and safety.
• Assist with the preparation of risk assessments.
• Report Occupational Safety and Health hazards, incidents, near misses and issues.
• Reduce, reuse and recycle waste as much as possible.
• Attend all Occupational Safety and Health trainings, awareness programs and mock drills.
• Participate in Occupational Safety and Health Management Systems audits and inspections, ensuring standards are maintained.

Infection Prevention and Control

• Read and implement the NMC Infection Prevention and Control Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• Maintain the strictest hand hygiene compliance encompassing the 5 moments of hand hygiene, bare below the elbows and environmental care at all times.

Quality and Reporting

• Participate in all activities related to DOH, DHA, MOH, MOHAP and NMC Quality Improvement when required.
• Escalate and raise concerns using the incident reporting system.
• Speak up if something isn't right.

Qualifications & Experience

Education

• High school diploma or equivalent. Some employers may require additional certification or training.

Experience

• One year of relevant healthcare experience in the UAE will be an advantage.

Skills & Competencies

Technical and Clinical Skills

• Knowledge of basic clinical procedures and healthcare practices.
• Ability to use medical equipment and understand safety protocols.
• Basic IT skills for handling medical software and patient databases.

Soft Skills

• Strong communication skills for interacting with patients, families and healthcare staff.
• Organizational skills for managing records and scheduling appointments.
• Attention to detail and the ability to follow clinical instructions accurately.
• Physical stamina for assisting with patient care and clinical tasks.

Competencies

• Drive Performance and Results at Proficient level.
• Coaching and Mentoring at Proficient level.