Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Healthcare. The role supports clinical operations and patient care delivery in a healthcare setting.

Role Purpose

To provide essential support to licensed healthcare professionals and clinical teams by preparing clinical environments, assisting with patient care tasks, managing administrative functions, and maintaining strict compliance with infection control, safety, and regulatory standards.

Key Responsibilities

Clinical Preparation and Support

• Prepare and organize clinical areas, including waiting areas, for patient presence, consultations, and procedures.
• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments, including chaperoning, consumable preparation, and room turnover.
• Perform basic patient care tasks when trained and competent, such as helping with mobility, bed making, and personal hygiene, under the instruction and supervision of licensed healthcare professionals.
• Ensure medical equipment is sterilized, cleaned, and ready for use according to NMC Policy when trained and competent.
• Support the escort of patients within and between departments.
• Transport patient specimens in accordance with NMC Policy.

Patient Records and Administrative Management

• Manage patient records, updating information and ensuring confidentiality and data protection.
• Schedule patient appointments and handle admissions and discharges, including follow-up discharge phone calls.
• Maintain accurate documentation in health records that reflects accuracy, integrity, and authenticity.

Inventory and Resource Management

• Monitor inventory of medical supplies and restock as needed.

Patient Communication and Support

• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.

Safety, Compliance, and Quality

• Adhere to all safety, health, and infection control procedures.
• Maintain awareness of and comply with NMC Policies and Procedures.
• Understand and uphold the regulatory and accreditation standards that apply to daily working practice.
• Strictly adhere to the regulator Scope of Practice.
• Participate in all activities related to DOH, DHA, MOH, MOHAP, and NMC Quality Improvement when required.
• Escalate and raise concerns using the incident reporting system.
• Speak up if something is not right.

Infection Prevention and Control

• Read and implement the NMC Infection Prevention and Control (IPC) Policy and Strategy to maintain the highest possible standards of cleanliness and reduce the risk of infection in patients, staff, and visitors.
• Maintain strict hand hygiene compliance encompassing the 5 moments of hand hygiene, bare below the elbows, and environmental care at all times.

Occupational Safety and Health Management Systems

• Comply with Occupational Safety and Health Management Systems (OSHMS) instructions, policies, and safe working procedures.
• Use appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Ensure not to willfully or recklessly endanger anyone's health and safety.
• Assist with the preparation of risk assessments.
• Report OSH hazards, incidents, near misses, and issues.
• Reduce, reuse, and recycle waste as much as possible.
• Attend all OSH trainings, awareness programs, and mock drills.
• Participate in OSHMS audits and inspections, ensuring standards are maintained.

Information Security and Data Management

• Adhere to information systems policies and procedures as the healthcare organization requires.
• Follow security and privacy policies and procedures when using networks, including intranet and Internet.
• Follow confidentiality and security measures to protect electronic health information.
• Maintain data integrity and validity within an information system.
• Report any possible breaches of confidentiality in accordance with organizational policies.
• Apply departmental and organizational data and information system security policies.
• Use basic word processing, spreadsheet, and desktop presentation applications as applicable to work.
• Demonstrate proficiency in the Windows operating environment.
• Demonstrate use of email, including addressing, forwarding, attachments, and netiquette.

Business Continuity Management

• Achieve an adequate level of general awareness regarding business continuity.
• Be aware of the contents of the service area's disaster recovery plan and any specific role or responsibilities allocated.
• Participate actively in the business continuity programme when required.
• Ensure information governance standards continue to be applied to data and information during an incident.

Qualifications & Experience

• High school diploma or equivalent.
• One year of healthcare experience in the United Arab Emirates is advantageous.

Skills & Competencies

• Knowledge of basic clinical procedures and healthcare practices.
• Ability to use medical equipment and understand safety protocols.
• Strong communication skills for interacting with patients, families, and healthcare staff.
• Organizational skills for managing records and scheduling appointments.
• Attention to detail and ability to follow clinical instructions accurately.
• Basic IT skills for handling medical software and patient databases.
• Physical stamina for assisting with patient care and clinical tasks.