Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Healthcare, Abu Dhabi. A Clinical Support Assistant plays a crucial role in healthcare settings by providing administrative and clinical support to healthcare professionals. They assist with patient care under the direction and supervision of a licensed healthcare professional, manage medical records, and ensure that clinical areas are prepared for patient treatments. CSAs work alongside nurses, doctors, and other staff to maintain the smooth and safe patient journey.

Role Purpose

To provide administrative and clinical support to licensed healthcare professionals, assist with patient care, manage medical records, and maintain clinical areas to ensure smooth and safe patient care delivery.

Key Responsibilities

Clinical and Patient Support

• Prepare and organize clinical areas, inclusive of waiting areas, for patient presence, consultations and procedures.
• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments, including chaperoning, consumable preparation and room turnaround.
• Support in the escort of patients within and between departments.
• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.

Patient Care Tasks

• Perform basic patient care tasks when trained and competent, such as helping with mobility, bed making and personal hygiene, all at the instruction and supervision of the licensed healthcare professional.
• Transport patient specimens in accordance to NMC Policy.

Medical Equipment and Sterilization

• Ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy when trained and competent.

Records and Administration

• Manage patient records, updating information and ensuring confidentiality and data protection.
• Schedule patient appointments and handle admissions and discharges, inclusive of follow-up discharge phone calls.

Inventory Management

• Monitor inventory of medical supplies and restock as needed.

Compliance and Safety

• Adhere to all safety, health, and infection control procedures.
• Strictly adhere to the regulator Scope of Practice.
• Maintain awareness of and comply with NMC Policies and Procedures.
• Uphold the regulatory and accreditation standards and understand which of them apply to their daily working practice.
• Participate in all activities related to DOH, DHA, MOH, MOHAP and NMC Quality Improvement when required.
• Escalate and raise concerns using the incident reporting system.
• Speak up if something is not right.

Infection Prevention and Control

• Read and implement the NMC Infection Prevention and Control Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• Maintain the strictest hand hygiene compliance encompassing 5 moments of hand hygiene, bare below the elbows and environmental care at all times.

Occupational Safety and Health Management

• Comply with OSHMS instructions, policies and safe working procedures.
• Use appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not wilfully or recklessly endanger anyone's health and safety.
• Assist with the preparation of risk assessments.
• Report OSH hazards, incidents, near misses and issues.
• Reduce, reuse and recycle waste as much as possible.
• Attend all OSH trainings, awareness programs and mock drills.
• Participate in OSHMS audits and inspections, ensuring standards are maintained.

Information Systems and Data Security

• Adhere to information systems policies and procedures as the Healthcare Organization requires.
• Ensure that documentation in the health record reflects accuracy, integrity and authenticity.
• Follow security and privacy policies and procedures when using networks, including intranet and Internet.
• Follow confidentiality and security measures to protect electronic health information.
• Maintain data integrity and validity within an information system.
• Report any possible breaches of confidentiality in accordance with organizational policies.
• Apply departmental and organizational data and information system security policies.
• Use basic word processing, spreadsheet, and desktop presentation applications as applicable to work.
• Demonstrate proficiency in the Windows operating environment.
• Demonstrate use of email, addressing, forwarding, attachments and netiquette.

Business Continuity Management

• Achieve an adequate level of general awareness regarding business continuity.
• Be aware of the contents of the service area's disaster recovery plan and any specific role or responsibilities allocated.
• Participate actively in the business continuity programme when required.
• Ensure information governance standards continue to be applied to data and information during an incident.

Qualifications & Experience

• High school diploma or equivalent. Some employers may require additional certification or training.
• One year of relevant healthcare experience in the UAE is an advantage.

Skills & Competencies

• Knowledge of basic clinical procedures and healthcare practices.
• Ability to use medical equipment and understand safety protocols.
• Strong communication skills for interacting with patients, families and healthcare staff.
• Organizational skills for managing records and scheduling appointments.
• Attention to detail and the ability to follow clinical instructions accurately.
• Basic IT skills for handling medical software and patient databases.
• Physical stamina for assisting with patient care and clinical tasks.