Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Healthcare in a healthcare setting. This role provides administrative and clinical support, assisting healthcare professionals with patient care, medical records management, and clinical area preparation.

Role Purpose

Support healthcare professionals and maintain smooth, safe patient journeys by providing administrative and clinical assistance, managing medical records, preparing clinical areas for treatments, and ensuring patients receive clear communication and emotional support throughout their care experience.

Key Responsibilities

Clinical Support

• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments, including chaperoning, consumable preparation, and room turnaround.
• Perform basic patient care tasks such as assisting with mobility, bed making, and personal hygiene under instruction and supervision of licensed healthcare professionals when trained and competent.
• Ensure medical equipment is sterilized and cleaned according to NMC Policy when trained and competent.
• Support the escort of patients within and between departments.
• Transport patient specimens in accordance with NMC Policy.

Administrative & Operations

• Prepare and organize clinical areas, including waiting areas, for patient presence, consultations, and procedures.
• Manage patient records, updating information and ensuring confidentiality and data protection.
• Schedule patient appointments and handle admissions and discharges, inclusive of follow-up discharge phone calls.
• Monitor inventory of medical supplies and restock as needed.

Patient Care & Communication

• Provide emotional support and clear communication to patients and families when required and following instruction of healthcare professionals.
• Adhere to all safety, health, and infection control procedures.

Compliance & Quality

• Maintain awareness of and comply with NMC Policies and Procedures.
• Understand and uphold regulatory and accreditation standards and identify which apply to daily working practice.
• Strictly adhere to the regulatory Scope of Practice.
• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
• Escalate and raise concerns using the incident reporting system.
• Speak up if something is not right.

Qualifications & Experience

• High school diploma or equivalent.
• One year of relevant healthcare experience in UAE is an advantage.

Skills & Competencies

• Knowledge of basic clinical procedures and healthcare practices.
• Ability to use medical equipment and understand safety protocols.
• Strong communication skills for interacting with patients, families, and healthcare staff.
• Organizational skills for managing records and scheduling appointments.
• Attention to detail and ability to follow clinical instructions accurately.
• Basic IT skills for handling medical software and patient databases.
• Physical stamina for assisting with patient care and clinical tasks.