Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Healthcare. The role provides essential administrative, clinical, and patient care support within a clinic environment under the direction and supervision of Physicians, Registered Nurses, and Midwives.

Role Purpose

To assist healthcare professionals in delivering high-quality, efficient patient care by managing clinical and administrative tasks, maintaining clinic standards, supporting patient comfort and dignity, and ensuring continuity of care across the clinic environment.

Key Responsibilities

Patient Care and Support

• Assist the Physician in clinic by accessing, adding, and modifying patient medical records under physician supervision.
• Assist with the provision of high-quality care to patients and their families under the direction and supervision of the Physician, Registered Nurse, or Midwife.
• Demonstrate a range of skills to meet the needs of patients whilst promoting dignity, privacy, and respect.
• Perform basic care under the direction of Physician, Registered Nurse, or Midwife.
• Assist all patients who are able towards independence and activity under the direction of the Physician, Registered Nurse, or Midwife.
• Prepare patients for examination by Doctor.
• Assist the Doctor and Registered Nurse or Midwife in certain procedures including Amniocentesis, Amino Drainage, CVS, and IUT.
• Provide patient comfort by utilizing resources and materials, transporting patients, answering patient calls and requests, and reporting observations of the patient to the team leader.
• Assist with patient transfer to other departments.
• Accompany patients who are ready for discharge.
• Report all changes in patients' condition to the Physician, Registered Nurse, or Midwife.
• Ensure continuity of care by updating the Physician or Midwife in charge of any tasks, procedures, and advice given to the patient and their family.

Clinical Operations and Hygiene

• Provide a range of healthcare and non-nursing duties, ensuring efficient and effective service to the ward or department at all times.
• Request necessary investigations for the patient.
• Ensure clinics are clean and clinical waste is managed as per hospital and DOH guidelines.
• Ensure treatment rooms are cleaned after each procedure is completed.
• Clean used instruments as necessary before sending instruments to CSSD for sterilization.
• Clean used equipment after every use and date or sign the clean equipment tag.
• Maintain inventory of all clinical trays and surgical instruments stored in doctor's room and treatment room.
• Ensure that all procedures and investigations are charged.
• Correctly use aids and equipment supplied for patients.
• Report needs and obvious defects of equipment to the Registered Nurse or Midwife in charge.
• Advise the Registered Nurse or Midwife in charge of malfunctioning equipment.
• Liaise with the Registered Nurse or Midwife in charge in the assessment of equipment and medical consumable items requirements.
• Ensure appropriate utilization of resources effectively and efficiently.

Administration and Support Services

• Assist with administration and non-nursing duties.
• Support the Registered Nurse staff and ward clerk in clerical, administrative, and receptionist duties in the ward.
• Assist in maintenance of stocks and non-medical supplies.
• Develop and utilize good communication skills and receive and pass on telephone messages.
• Cover the duties of the ward clerk in absence.
• Transport equipment and patient records between departments.

Safety, Quality and Compliance

• Identify unsafe care practices and contribute to corrective actions.
• Observe and maintain confidentiality of information data relating to patients, staff, service, and the organization.
• Appropriately escalate identified concerns according to level of urgency.
• Provide positive patient experience through the delivery of high-quality customer service.
• Demonstrate an understanding of positive health and promote positive health.
• Ensure that patients or clients' belongings and valuables are kept safely, adhering to local procedures.
• Ensure that patient or client privacy is maintained and that dignity and freedom of choice is enhanced.
• Be able to administer and seek advice on appropriate measures in an emergency.
• Work within the current policies issued by the hospital, reporting any sickness and accidents to the Physician, Registered Nurse, Midwife, and Nurse Manager.
• Liaise with nursing colleagues and other professional standards, hospital policies and procedures, local requirements, and JCI standards.
• Ensure compliance with the requirements of the health and safety regulations of the hospital.
• Be informed on health and safety regulations affecting the unit in which they work.
• Have full knowledge of fire precautions and regulations.
• Be familiar with all types of hospital codes and know how to telephone for emergency services.
• Adhere to and follow infection control guidelines and quality standards as published by the Quality Department.
• Understand and adhere to the Emergency preparedness plan or policy.
• Comply consistently with NMC policies, procedures, and practices.
• Maintain confidentiality with regards to any information exchanged or received in current capacity in accordance with confidentiality agreement and organizational policy.

Professional Development and Conduct

• Maintain knowledge, skills, and accept responsibility for own education and career development.
• Attend in-service training, other training programs, and meetings as required.
• Set goals and standards for self-improvement.
• Process clear understanding and commitment to NMC policy.
• Accept and recognize the legal limitations and ethical parameters of the role.
• Demonstrate effective oral and written communications skills.
• Demonstrate flexibility in meeting work demands and ability to work as a team.
• Demonstrate understanding of cultural differences.
• Take direction from the Registered Nurse or Midwife in problem-solving.
• Maintain confidentiality at all times.
• Meet work demands and follow directions accurately.
• Participate in mandatory training and workshops as per organizational and regulatory requirements.
• Contribute to the wider corporate and organizational development needs as appropriate within the scope of service.
• Perform any other duty as required by line manager that is commensurate with the post.
• Assist in Outpatient clinics where required and be flexible in assignment when directed by Registered Nurse or Midwife in charge.

Qualifications & Experience

• Nursing Qualification with license preferred or High School Diploma.
• Two or more years of experience in hospital environment or nursing experience.
• BLS certificate preferred.

Skills & Competencies

• Effective oral and written communication skills.
• Ability to work flexibly and as a team member.
• Understanding of cultural differences.
• Problem-solving under clinical direction.
• Patient dignity, privacy, and respect.
• Confidentiality and data protection.
• Emergency response capability.