Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Healthcare. The role is based in a clinic setting and operates under the supervision of physicians, registered nurses, and midwives.

Role Purpose

To provide comprehensive support to the clinical team and patients by assisting with medical record management, patient care delivery, clinical procedures, administrative duties, and maintenance of a safe, clean, and efficient clinic environment.

Key Responsibilities

Patient Care & Support

• Assist the physician in accessing, adding, and modifying patient medical records under physician supervision.
• Assist in the provision of high-quality care to patients and their families under the direction and supervision of the physician, registered nurse, or midwife.
• Demonstrate a range of skills to meet the needs of patients whilst promoting dignity, privacy, and respect.
• Perform basic care under the direction of the physician, registered nurse, or midwife.
• Assist all patients who are able towards independence and activity under the direction of the physician, registered nurse, or midwife.
• Provide patient comfort by utilizing resources and materials, transporting patients, answering patient calls and requests, and reporting observations of the patient to the team leader.
• Assist with patient transfer to other departments.
• Accompany patients who are ready for discharge.
• Prepare patients for examination by the doctor.
• Report all changes in patients' condition to the physician, registered nurse, or midwife.

Clinical Procedures & Operations

• Request necessary investigations for the patient.
• Assist the doctor and registered nurse or midwife in certain procedures, including Amniocentesis, Amino Drainage, CVS, and IUT.
• Ensure that all procedures and investigations are charged.
• Prepare and maintain treatment rooms by ensuring they are cleaned after each procedure is completed.
• Clean used instruments as necessary before sending them to CSSD for sterilization.
• Clean used equipment after every use and date and sign clean equipment tags.
• Maintain inventory of all clinical trays and surgical instruments stored in the doctor's room and treatment room.
• Assist in outpatient clinics where required and remain flexible in assignment when directed by the registered nurse or midwife in charge.

Hygiene, Safety & Compliance

• Ensure clinics are clean and clinical waste is managed as per hospital and DOH guidelines.
• Adhere to and follow infection control guidelines and quality standards as published by the quality department.
• Be informed on health and safety regulations affecting the unit in which they work.
• Have full knowledge of fire precautions and regulations.
• Be familiar with all types of hospital codes and know how to telephone for emergency services.
• Ensure compliance with the requirements of the health and safety regulations of the hospital.
• Understand and adhere to the emergency preparedness plan and policy.
• Ensure that patients' and clients' belongings and valuables are kept safely, adhering to local procedures.
• Be able to administer and seek advice on appropriate measures in an emergency.

Patient Privacy & Dignity

• Ensure that patient and client privacy is maintained and that dignity and freedom of choice is enhanced.
• Observe and maintain confidentiality of information and data relating to patients, staff, service, and the organization.
• Maintain confidentiality with regards to any information exchanged or received in current capacity in accordance with confidentiality agreement and organizational policy.
• Maintain confidentiality at all times.

Administrative & Support Duties

• Assist with administration and non-nursing duties.
• Support the registered nurse staff and ward clerk in clerical, administrative, and receptionist duties in the ward.
• Transport equipment and patient records between departments.
• Assist in maintenance of stocks and non-medical supplies.
• Develop and utilize good communication skills and receive and pass on telephone messages.
• Cover the duties of the ward clerk in absence.

Equipment & Resource Management

• Correctly use aids and equipment supplied for patients.
• Report needs and obvious defects of equipment to the registered nurse or midwife in charge.
• Advise the registered nurse or midwife in charge of malfunctioning equipment.
• Liaise with the registered nurse or midwife in charge in the assessment of equipment and medical consumable items requirements.
• Ensure appropriate utilization of resources effectively and efficiently.

Reporting & Communication

• Provide positive patient experience through the delivery of high-quality customer service.
• Identify unsafe care practices and contribute to corrective actions.
• Appropriately escalate identified concerns according to level of urgency.
• Ensure continuity of care by updating the physician or midwife in charge of any tasks, procedures, and advice given to the patient and their family.
• Work within current policies issued by the hospital, reporting any sickness and accidents to the physician, registered nurse, midwife, and nurse manager.

Standards & Compliance

• Liaise with nursing colleagues and other professionals to maintain professional standards, hospital policies and procedures, local requirements, and JCI standards.
• Comply consistently with NMC policies, procedures, and practices.
• Demonstrate a clear understanding of and commitment to NMC policy.
• Accept and recognize the legal limitations and ethical parameters of the role.
• Demonstrate an understanding of positive health and promote positive health.
• Participate in any other duties that may be undertaken by physician or senior nursing staff within the scope of practice.
• Contribute to the wider corporate and organizational development needs as appropriate within the scope of service.
• Perform any other duty as required by line manager that is commensurate with the post.

Professional Development

• Maintain knowledge and skills and accept responsibility for own education and career development.
• Attend in-service training, other training programs, and meetings as required.
• Set goals and standards for self-improvement.
• Participate in mandatory training and workshops as per organizational and regulatory requirements.

Interpersonal & Professional Conduct

• Demonstrate effective oral and written communication skills.
• Demonstrate flexibility in meeting work demands and ability to work as a team.
• Demonstrate understanding of cultural differences.
• Take direction from the registered nurse or midwife in problem solving.
• Meet work demands and follow directions accurately.

Qualifications & Experience

• High school diploma or equivalent.
• Nursing background preferred.
• 1 year experience in relevant role or healthcare experience in the UAE will be an advantage.

Skills & Competencies

• Effective oral and written communication skills.
• Patient care and comfort provision.
• Medical record management and documentation.
• Equipment operation and maintenance awareness.
• Infection control and hygiene standards adherence.
• Teamwork and flexibility.
• Cultural sensitivity.
• Problem-solving under supervision.
• Emergency response and basic first aid knowledge.
• Administrative and clerical support capabilities.