وصف الوظيفة
Role Overview
Clinic Manager at Ontime Healthcare, a European medical aesthetics brand originating from Amsterdam and expanding its presence in Dubai.
Company Overview
A European medical aesthetics brand originating from Amsterdam, now expanding its presence in Dubai. The clinic is built around a European treatment philosophy focused on natural, conservative results, personalized care, clinical excellence, and a premium patient experience.
Role Purpose
To oversee the day-to-day operations of the aesthetic clinic in Dubai, maintaining high service standards and driving business performance while ensuring clinical excellence and exceptional patient experience in a premium healthcare environment.
Key Responsibilities
Operations & Workflow
- Oversee the daily operations of the clinic, ensuring smooth and efficient workflow across all departments.
- Monitor appointments, staff schedules, clinic resources, supplies, and other operational requirements.
Team Leadership & Performance
- Lead, coordinate, and support the clinic team to maintain high standards of performance, professionalism, and patient care.
Patient Experience & Retention
- Manage the overall patient journey and experience, addressing concerns and ensuring excellent service delivery.
- Support sales, patient retention, and clinic performance, monitoring key operational and business targets.
Compliance & Standards
- Ensure compliance with DHA requirements, clinic policies, health and safety standards, and operational procedures.
Strategic Growth
- Work closely with management and the medical team to support the successful launch, growth, and ongoing development of the clinic.
Qualifications & Experience
- Proven experience as a Clinic Manager, Operations Manager, or similar leadership role, preferably within an aesthetic, dermatology, cosmetic, or premium healthcare environment.
- Previous UAE healthcare or aesthetic clinic experience is highly preferred.
Skills & Competencies
- Strong knowledge of clinic operations, patient experience, team management, and customer service.
- Strong leadership, organizational, and problem-solving skills.
- Commercially minded with an understanding of sales, patient retention, and clinic performance.
- Excellent communication and interpersonal skills with a professional and polished approach.
- Ability to thrive in a startup or growing clinic environment and contribute to establishing strong operational standards.
Additional Information
- Salary and benefits package provided.
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