Clinic Client Relations Manager - Aesthetic Clinic

Role Overview

Clinic Client Relations Manager at Ontime Healthcare, an aesthetic clinic located in Jumeirah, Dubai.

Company Overview

A growing healthcare and wellness clinic based in Jumeirah, Dubai, offering medical, aesthetic, and wellness services. The clinic focuses on personalized, patient-centered care and provides treatments using modern technologies and evidence-based approaches. Services include injectable treatments, skin and facial procedures, laser-based treatments, body and wellness services, and personalized aesthetic solutions.

Role Purpose

Oversee client relations and support day-to-day operations of the aesthetic clinic, ensuring high service standards, patient satisfaction, and smooth coordination across all clinic functions.

Key Responsibilities

Client Relations & Experience

• Manage the overall client journey, ensuring a high standard of service and patient satisfaction.
• Handle client inquiries, concerns, feedback, and escalations professionally and efficiently.
• Maintain high service standards aligned with the clinic's premium aesthetic brand and patient experience.

Operations

• Oversee daily front-of-house and client relations operations within the clinic.
• Coordinate with doctors, nurses, therapists, and administrative teams to ensure smooth clinic operations.
• Support appointment management, client follow-ups, treatment coordination, and retention initiatives.
• Monitor operational processes and identify opportunities to improve service quality and clinic efficiency.

Qualifications & Experience

• Minimum 2–3 years of UAE experience in a similar client relations, clinic management, or operations role.
• Previous experience within an aesthetic clinic, dermatology clinic, plastic surgery clinic, or premium healthcare environment is highly preferred.
• Strong understanding of clinic operations and the aesthetic patient journey.

Skills & Competencies

• Excellent communication, interpersonal, and client-handling skills.
• Professional presentation with a strong customer-service mindset.
• Strong organizational and problem-solving skills with the ability to manage day-to-day operational requirements.

Additional Information

• European female candidates preferred.
• Salary and benefits package provided.