وصف الوظيفة
Role Overview
Client Services Manager position with LTF Design & Marketing, a leading digital marketing agency specialising in the medical aesthetics industry. Based in Dubai, UAE. This is a remote contractor role.
Company Overview
LTF Digital is a digital marketing agency specialising in the medical aesthetics industry. The company helps clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting-edge digital strategies. The team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships. The work environment is collaborative, dynamic, and remote-friendly.
Role Purpose
Serve as the key point of contact for aesthetics clients across the UAE and UK, coordinating day-to-day marketing project delivery, maintaining strong client relationships, and ensuring campaigns stay on track. This is a delivery-focused, client-facing role requiring excellent organisation, communication, and problem-solving skills.
Key Responsibilities
Client Relationship Management
- Build and maintain strong relationships with clients, understanding their needs, goals, and expectations.
- Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle.
Project Planning & Execution
- Develop detailed project plans and timelines.
- Manage execution to ensure on-time and on-budget delivery.
- Manage multiple projects simultaneously, prioritising tasks effectively and meeting deadlines.
Problem Solving & Issue Resolution
- Anticipate potential challenges and proactively address issues.
- Escalate concerns when necessary.
- Think critically and find creative solutions.
Team Collaboration
- Work closely with internal teams (design, content, marketing, SEO, PPC) to ensure seamless project execution and client satisfaction.
- Liaise with creative, content, and marketing teams to progress deliverables.
Continuous Improvement
- Identify opportunities to optimise processes, improve client experience, and enhance service offerings.
Qualifications & Experience
- Minimum 2 years of experience in a client services role, front-of-house, account management, or project management role.
- Minimum 2 years of experience in digital marketing or the medical aesthetics industry.
- Proven ability to manage multiple projects simultaneously and meet deadlines.
- Experience with a marketing agency environment (preferred).
- Medical aesthetics experience (preferred).
Skills & Competencies
- Exceptional verbal and written communication skills with the ability to tailor communication to different audiences.
- Strong problem-solving mindset.
- Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands.
- Passionate about delivering exceptional client experiences.
- Self-motivated with the ability to manage time and projects independently in a remote environment.
- Must speak and write both Arabic and English.
- Experience with CRM systems such as HubSpot or ClickUp (preferred).
Additional Information
- Contract Type: Contractor (freelance/self-employed).
- Full-time availability: 40 hours per week.
- Competitive contractor rate between AED 9,000 to AED 13,500 per month, depending on experience and capability.
- No benefits included.
- Must have Right to Work in UAE. No sponsorship offered.
- Must be based in Dubai or the wider UAE region and eligible to invoice as an independent contractor.