وصف الوظيفة
Role Overview
Client Service Coordinator at Rentokil Initial in Saudi Arabia. This position is for Saudi Nationals only.
Role Purpose
Handle customer inquiries received through multiple communication channels while ensuring timely follow-up and exceptional customer experience across all touchpoints.
Key Responsibilities
Customer Inquiry Management
- Receive and manage customer inquiries across all communication channels including telephone, website, live chat, WhatsApp, and email.
- Log all customer inquiries and prospects into the ICABS system.
- Maintain accurate records and ensure excellent customer service at all times.
Prospect Allocation and Coordination
- Allocate prospects to the assigned Sales Consultant in each branch.
- Notify the assigned consultant immediately via email and WhatsApp.
Follow-Up and Escalation
- Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
- Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
Qualifications & Experience
- Saudi National.
- University students, fresh graduates, or candidates seeking a flexible part-time opportunity encouraged to apply.
Skills & Competencies
- Fluent in Arabic and English (spoken and written).
- Strong communication and customer service skills.
- Good computer skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
Additional Information
- Working Hours: 4 hours per day, 6 days per week (split shifts).
- Work Model: Hybrid (office and remote).
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