Client Manager - SMB (Jeddah or Dammam)

Role Overview

Client Manager - SMB at NTT DATA, based in Jeddah or Dammam. This is an on-site role focused on managing and growing Small and Medium Business accounts within the region.

Company Overview

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. The company is committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA is one of the world's leading AI and digital infrastructure providers, with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Operating as a Global Top Employer with experts in more than 70 countries, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D.

Role Purpose

Build and nurture relationships with assigned SMB accounts, ensuring client satisfaction, driving revenue growth, and expanding opportunities across NTT DATA's technology and cloud solution portfolio with a strong focus on AWS solutions. Develop and implement account strategies that deliver tailored solutions helping clients achieve their digital transformation goals.

Key Responsibilities

Account Management

• Manage and grow strategic client relationships by leveraging consultative selling, strategic planning, and account management best practices.
• Serve as the primary point of contact for assigned clients, addressing challenges and ensuring satisfaction.
• Develop and implement account strategies that drive long-term customer success and revenue growth.
• Minimize client churn and maximize customer retention throughout the customer lifecycle.

Sales & Revenue Growth

• Achieve revenue and margin targets while identifying upsell and cross-sell opportunities.
• Proactively identify, develop, negotiate, and close new business opportunities within assigned accounts and prospects.
• Advance and close opportunities by analyzing customer requirements and planning strategically.
• Meet and exceed sales quotas and key performance indicators.

Solution Development & Delivery

• Understand clients' business needs and deliver tailored solutions leveraging AWS services and NTT DATA's technology offerings.
• Translate client requirements into scalable technology and AWS cloud solutions that deliver measurable business value.
• Provide strategic guidance on AWS solutions to support clients through every stage of their buying journey.
• Coordinate with NTT DATA's global network of offices, technical architects, and solutions engineers to deliver exceptional client experiences.

Stakeholder Collaboration

• Work closely with major stakeholders to identify business opportunities and support strategic planning.
• Partner with internal teams including technical architects, solutions engineers, and delivery teams to align around a common customer vision.
• Lead contract, pricing, and service level agreement negotiations to successfully close customer deals.

Pipeline & Relationship Management

• Utilize CRM tools to manage accounts, opportunities, sales pipelines, forecasts, and customer collaboration activities.
• Develop and maintain knowledge of NTT DATA's technology offerings, client use cases, market trends, and competitive landscape.

Qualifications & Experience

• Bachelor's degree or equivalent in Business, Marketing, Sales, or a related field.
• Five years or more of proven experience managing client relationships throughout the customer lifecycle, driving customer satisfaction, retention, and revenue growth through upselling and cross-selling.
• Experience working in technology sales, account management, or business development, preferably within the SMB segment.
• Exposure to customers across the Middle East and Africa region.
• AWS certifications such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate are considered an advantage.

Skills & Competencies

• Strong sales and business acumen with expertise in consultative and solution-based selling and strategic account planning.
• Strong understanding of AWS services and cloud technologies, with ability to translate customer business needs into impactful cloud solutions.
• Ability to identify, develop, advance, negotiate, and close opportunities.
• Proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting, and reporting.
• Strong collaboration skills with ability to align internal stakeholders around a common customer vision.
• Excellent communication and presentation skills with ability to explain technical concepts to both technical and non-technical audiences.
• Customer-first mindset with strong problem-solving abilities.
• Capability to work independently in a fast-paced and agile environment.
• Experience leading contract, pricing, and service level agreement negotiations.
• Fluency in both Arabic and English is required.

Additional Information

• Workplace type: On-site.
• NTT DATA is an Equal Opportunity Employer with a global culture that embraces diversity and inclusion, committed to providing an environment free of unfair discrimination and harassment.