وصف الوظيفة
Role Overview
Client Advisor at Richemont. This role manages a sales channel—direct sales, online sales, or retail sales—for the Panerai Maison, the luxury watchmaking brand founded in 1860 and acquired by Richemont Group in 1997.
Company Overview
Panerai is a Swiss watchmaking Maison renowned for producing high-precision instruments, originally built on a foundation of Italian craftsmanship and innovation. The brand advances through cutting-edge research, sustainability, and a team committed to delivering Italian spirit combined with Swiss watchmaking excellence.
Role Purpose
Develop and implement channel sales strategies aligned with business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure the channel meets or exceeds sales goals. Manage channel partner relationships, negotiate contracts, and provide training and support to equip partners to sell the organization's products and services effectively.
Key Responsibilities
Relationship & Account Management
- Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective two-way flow of information and resolution of issues.
- Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization.
- Gather and analyze relevant information and secure agreement to a statement of customer requirements.
- Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure partners are equipped to sell effectively.
Business Development & Market Intelligence
- Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services.
- Identify new business opportunities and build relationships with relevant decision-makers and influencers.
Solution Development & Sales Negotiation
- Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs, incorporating input from relevant internal specialists.
- Present solutions to customer representatives and negotiate agreements within predefined commercial parameters.
- Review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary.
- Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
Performance & Financial Management
- Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.
- Set sales targets and monitor performance metrics to ensure the channel is meeting or exceeding sales goals.
Contract & Compliance Management
- Manage a portfolio of contracts and negotiate service-level agreements, planning, coordinating, and supervising activities related to major contracts.
- Implement and control compliance management for specific segments of the organization's external partners.
Systems & Process Optimization
- Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management.
Knowledge & Team Development
- Develop product education courses to meet identified needs, improving performance and meeting business requirements.
- Act as a subject matter expert in technology, policy, regulation, or operational management for the team.
Professional & Organizational Standards
- Maintain external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media.
- Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.
Qualifications & Experience
- Master's Degree or equivalent level of education.
- Extensive experience enabling the job holder to handle the majority of situations and advise others.
- Experience in general supervision of more junior colleagues.