Client Advisor - Abu Dhabi

Role Overview

Client Advisor at Hermès Paris, Abu Dhabi. This role delivers exceptional customer service and drives sales in a luxury retail environment, building lasting client relationships and representing the Hermès brand through product expertise and personalized service.

Role Purpose

To welcome clients warmly, engage with sincerity, and guide them through their purchase journey by presenting relevant products and sharing the Hermès story. The Client Advisor maintains the store's visual standards, manages administrative tasks, and contributes to achieving sales targets while upholding the brand's heritage and values.

Key Responsibilities

Sales and Service

• Welcome clients warmly with a smile and eye contact as they enter the store.
• Engage with clients with sincerity and create comfort through conversation.
• Identify client needs during conversation and present relevant product features and benefits.
• Share the stories behind each product with clients.

Customer Relationship Management

• Call on current and potential clients to establish and maintain client relationships.
• Inform clients about new products and services.
• Invite customers to share their details to enable ongoing relationship management and product communications.

Visual Merchandising and Store Standards

• Oversee that the store is always merchandised correctly under the Store Manager's or Assistant Store Manager's authority.
• Ensure products are returned to their place after being shown to customers.
• Maintain well-stocked departments.
• Store or fold products correctly to prevent damage.

Operations

• Participate in management tasks associated with sales.
• Adhere to administrative procedures concerning exchanges, returns, and repairs.
• Accept accountability for ad hoc missions entrusted by store management.
• Share client feedback on products with the team.
• Propose ideas for improving the daily running of the store and service delivery.

Qualifications & Experience

• Previous experience in luxury retail, premium hospitality, or other high-end customer service environments.
• Strong clienteling and relationship-building skills.
• Demonstrated ability to deliver exceptional and personalized customer experiences.
• Good understanding of luxury products, craftsmanship, and brand heritage.
• Experience achieving sales targets while maintaining service excellence.
• Ability to work collaboratively within a boutique team and contribute to operational excellence.

Additional Information

Measures of Success

• Achievement of individual and store sales targets.
• Growth and retention of a loyal client portfolio through effective clienteling.
• High levels of customer satisfaction and positive client feedback in line with Hermès values.
• Strong product knowledge and ability to confidently share the Hermès story and craftsmanship behind products.
• Contribution to cross-selling across product categories and increasing average transaction value.
• Positive teamwork, professionalism, and embodiment of Hermès values.
• Demonstrates strong integrity in line with Hermès values.