Chocolatier Sales

Role Overview

Chocolatier Sales team member at RISE Enterprise. This is a customer-facing retail position focused on representing chocolate products and delivering excellent service to guests.

Role Purpose

To provide friendly, professional service to customers, assist with chocolate product selection, prepare and present products to company standards, and support daily sales operations while achieving sales targets.

Key Responsibilities

Customer Service

• Greet customers warmly and provide professional and attentive service.
• Explain chocolate products, flavors, ingredients, and available options to customers.
• Assist customers in selecting chocolates, gift boxes, and other products based on their preferences.

Operations & Presentation

• Prepare, pack, label, and present chocolate products and gift orders according to company standards.
• Maintain a clean, organized, and attractive display and sales area.
• Monitor product availability and restock shelves, displays, and packaging materials as needed.
• Follow company standards for food safety, hygiene, product handling, and presentation.

Transactions & Administration

• Handle customer orders, payments, and basic cash or POS transactions accurately.

Reporting & Support

• Report damaged products, low stock, customer concerns, or equipment issues to the supervisor.
• Support promotional activities, seasonal displays, and special customer orders.

Qualifications & Experience

• No formal education required.
• Basic reading, writing, and communication skills are preferred.
• Previous retail, sales, hospitality, or food service experience is preferred but not required.

Skills & Competencies

• Good communication and customer service skills.
• Presentable and friendly demeanor.
• Ability to stand for long periods and work in a fast-paced environment.
• Reliable and organized.
• Able to work well as part of a team.
• Comfortable working directly with customers.