Chief Steward

Role Overview

Chief Steward at Hilton, delivering strategic oversight of all stewarding operations across the property while spreading the light and warmth of hospitality by delivering memorable experiences for every guest.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates an award-winning workplace culture with repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. Hilton maintains a suite of world-class brands and a company-wide commitment to providing the best stay for every guest.

Role Purpose

As Chief Steward, you provide strategic oversight of all stewarding operations across the property. You ensure that essential items are properly managed, food service equipment functions optimally, sanitation standards meet regulatory requirements, and your team is equipped to deliver exceptional hospitality experiences.

Key Responsibilities

Inventory & Operations

• Lead daily coordination, distribution, storage, and maintenance of essential items including china, glassware, linen, and silver, ensuring accuracy and availability for all operations.

Equipment & Maintenance

• Oversee the security, maintenance, and optimal functionality of all food service equipment.

Sanitation & Compliance

• Develop, implement, and oversee compliance with sanitation procedures to ensure all food and beverage areas meet the highest hygiene and safety regulations.
• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.

Cost Management

• Monitor expenses and implement cost-saving strategies to support operational efficiency and profitability while maintaining quality standards.

Team Leadership

• Recruit, train, supervise, coach, and mentor team members.
• Conduct performance evaluations and provide professional development opportunities.
• Recognize achievements to build, retain, and engage a high-performing team.

Qualifications & Experience

• High School Diploma or University Degree.
• Minimum 1 year of experience as Chief Steward.
• License or Certification required.
• Language requirements as specified.

Additional Information

Hilton core values define success in this role: a passion for spreading the light and warmth of hospitality; acting with integrity and always doing the right thing; inspiring others through leadership; believing that teamwork drives the best outcomes; maintaining a sense of ownership and accountability; and focusing on the now, bringing urgency and discipline to every moment.