وصف الوظيفة
Role Overview
Chief Steward at wasl, a leading UAE hospitality and golf management group operating multiple championship courses, restaurants, and leisure facilities across Dubai and Abu Dhabi.
Company Overview
Viya is the UAE's leading golf and hospitality management group, part of wasl Hospitality & Leisure. The organization operates Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. Viya is recognized as a guardian of golfing heritage and a leader in modern hospitality, underpinned by the Viya App loyalty platform. The organization is dedicated to innovation, sustainability, and excellence.
Role Purpose
The Chief Steward enforces the highest cleanliness and hygiene standards across all food processing facilities and operating equipment. The role encompasses dish room operations, night cleaning, back area cleaning, equipment maintenance, and banquet arrangements for food service, managing both stewarding staff and contracted manpower.
Key Responsibilities
Operations & Supervision
- Supervise the duties of all stewarding associates and outsourced manpower.
- Lead and manage the stewarding team in all aspects of the department and ensure standards are followed.
- Direct and assist stewards to make cleanup more efficient.
- Ensure stewarding associates have supplies, equipment, tools, and uniforms necessary to do their jobs.
Sanitation & Hygiene Standards
- Supervise sanitation, cleanliness, and hygiene as well as the quality level of product and services.
- Enforce the highest cleanliness standards across back of house areas and ensure cleaning schedules are followed and completed.
- Enforce proper cleaning routines for service ware, equipment, and floors.
- Enforce proper use and cleaning of all dish room machinery.
- Ensure all food holding and transport equipment is in working order.
- Ensure compliance with food handling and sanitation standards.
- Ensure water temperature and chemical levels are appropriate for cleaning and documented.
- Check the proper use of chemicals and washing accessories.
Equipment & Inventory Management
- Coordinate with the Head Chef in establishing minimum and maximum operating par stocks and supplies and request store requisition and procurement of stocks.
- Assist in the location, movement, and storage of banquet operational equipment.
- Assist in the stock take of equipment and other items as required.
- Take all necessary actions to reduce the loss of silverware and flatware.
- Take all necessary actions to reduce breakage of china and glasswares.
Banquet & Service Support
- Assist with banquet plate-ups and buffet by transporting and ensuring adequate stock.
- Coordinate with the Culinary and Hospitality Leadership to check their requirements for the day and the next day.
- Work with all departments to ensure items required for service are available when needed.
Chemical Handling & Safety
- Read the labels of all products before use.
- Follow directions for proper storage, handling, and use for all chemicals.
- Know how to call for medical help in case of an emergency.
- Never mix chemicals together.
- Do not store chemicals in unmarked containers.
- Do not store chemicals in or close to food storage, preparation, or serving areas.
- Do not leave aerosol spray containers near heat or spray close to an open flame.
- Do not dispose of any empty chemical container until checking the label for proper disposal.
- Wear appropriate safety equipment.
- Read any available safety data mandated by law.
- Ask chef or manager if you have any questions or concerns about using a certain product.
Quality & Organizational Standards
- Apply awareness of Dubai Golf Mission, Vision, and Values.
- Apply the 4 Service Steps throughout serving internal and external customers.
- Ability to work well under pressure in a fast paced environment.
IT Security & Compliance
- Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Cooperate, coordinate, and share information with Internal and External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) to the IT Service Desk.
Ancillary Duties
- Participate in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee.
- Participate in organizational projects contributing towards individual and organizational growth.
- Be trained as a Fire Marshall or First Aider.
Reports To
Executive Chef and Sous Chef
Supervises
Stewards
Additional Information
In line with the Club's strive for continuous improvement, you may be requested to participate in various extra activities. Viya has a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, fostering a culture built on teamwork, passion, and excellence.