وصف الوظيفة
Role Overview
Chief Concierge at Anantara Mina Al Arab Ras Al Khaimah Resort, a global luxury hotel and resort brand rooted in Thai culture. The resort is located in Ras Al Khaimah, the northernmost emirate of the UAE, offering overwater luxury on the Arabian Gulf.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand and rooted in Thai culture with an intrinsic sense of authentic hospitality. The brand is inspired by the Sanskrit word meaning "without end" and embodies freedom, movement, and harmony. Anantara has expanded across the world, welcoming guests in some of the world's most captivating locales, from pristine beaches and private islands to ancient sites and vibrant metropolises.
Role Purpose
Supervise and direct all concierge, bell desk, doorman, valet parking and airport transportation operations. Provide exceptional guest information and service, maintain departmental standards and procedures, and develop and manage concierge team performance and training to deliver authentic luxury hospitality aligned with the Anantara brand.
Key Responsibilities
Operations & Service Delivery
- Supervise and direct Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements.
- Ensure the lobby is always kept in an orderly fashion.
- Ensure that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate with the hotel brand.
- Provide information pertaining to all hotel services, local places of interest, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests.
Hotel Services & Guest Relations
- Recommend first and foremost the hotel's own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets including cuisine, operating times, and other details.
- Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Operations.
- Maintain outstanding guest relations.
Scheduling & Planning
- Prepare efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements.
Team Management & Development
- Ensure that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently.
- Maintain a comprehensive, current and guest-focused set of departmental standards and procedures and implement them through on-the-job training.
- Ensure training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs.
- Conduct probation and formal performance appraisal discussions; coach, counsel and discipline staff, providing constructive feedback to enhance performance.
Qualifications & Experience
- Minimum 2 years at a management level of a luxury hotel.
- Strong Concierge and Front Office skills and knowledge.
- Les Clefs d'Or certification is required.
Skills & Competencies
- Good computer and property management system skills.
- Excellent communication skills in English, both oral and written.
- Knowledge of local and foreign languages is an advantage.
- Outstanding guest relations skills.
Additional Information
- Able to work a flexible schedule, including weekends and holidays.