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Role Overview
Charter Retail Assistant at Sunreef Yachts. Sunreef Yachts Charter is expanding and seeking a motivated, highly organised, and detail-oriented professional to support the Retail Charter Broker and contribute to the continued growth of global charter operations.
Role Purpose
This role is ideal for a commercially minded professional with strong administrative capabilities and a genuine interest in the luxury yachting environment. You will play a key role in managing enquiries, supporting contract preparation, and ensuring seamless coordination throughout the charter booking lifecycle.
Key Responsibilities
Client Enquiries & Lead Management
- Manage and respond to client enquiries received through the company website, Yachtfolio, brokers, email, and digital platforms.
- Qualify leads and coordinate closely with the Retail Charter Broker.
Charter Offer & Documentation Support
- Assist in preparing charter offers, tailored proposals, and bespoke itineraries.
- Support preparation and follow-up of MYBA charter contracts and related documentation.
Operations & Administration
- Monitor option dates, APA payments, contract deadlines, and booking milestones.
- Update and maintain yacht listings across Yachtfolio and other platforms.
- Ensure accurate pricing, availability, specifications, and media are consistently updated.
- Maintain accurate and structured records within the CRM system.
Client Relations & Coordination
- Assist with client follow-up before, during, and after each charter.
- Coordinate internally with operations, accounts, and crew when required.
Qualifications & Experience
- Previous experience in yacht charter, luxury travel, or hospitality preferred.
- Knowledge of Yachtfolio.
- Understanding of MYBA contracts and charter procedures.
Skills & Competencies
- Strong organisational and administrative capabilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple enquiries simultaneously in a fast-paced environment.
- High attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Fluent English (mandatory).
- Additional languages are a strong advantage.
Additional Information
- Opportunity to join a globally recognised luxury yacht brand.
- Direct exposure to international brokers and high-profile clientele.
- Competitive remuneration aligned with experience and performance.
- Performance-driven environment with growth potential within the charter division.
- Involvement in international yacht shows and global events.
- Career progression opportunities within Sunreef Yachts.
- Paid Annual Leave and Sick Leave.
- Basic Health Insurance.
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