CCTV Operator at Crowne Plaza Dubai Marina

Role Overview

CCTV Operator at Crowne Plaza Dubai Marina, IHG Hotels and Resorts, Dubai, United Arab Emirates.

Company Overview

Crowne Plaza Dubai Marina is a 273-room, 3,037 square-metre hotel located in Dubai Marina, adjacent to Dubai Marina Mall and within walking distance of the waterfront pedestrian promenade. The hotel serves modern business travelers with a balance of contemporary business amenities and Arabian hospitality traditions.

IHG Hotels and Resorts operates more than 5,300 hotels across over 100 countries and is committed to diversity, talent development, and creating opportunities for vertical, functional, geographic, and personal growth.

Role Purpose

Ensure the safety and security of the hotel premises, guests, colleagues, and assets by continuously monitoring CCTV surveillance systems, identifying suspicious activities and security breaches, maintaining accurate records, and immediately reporting incidents while adhering to hotel policies and procedures.

Key Responsibilities

Surveillance Monitoring

• Monitor CCTV cameras and surveillance equipment continuously to identify suspicious activities, safety concerns, or security incidents.
• Maintain constant observation of designated areas and report any irregularities or unusual behaviour to the Security Supervisor or Manager.

Incident Response & Investigation

• Respond promptly to incidents observed through CCTV and coordinate with Security Officers and relevant departments when assistance is required.
• Review recorded CCTV footage when required to support investigations, accidents, guest complaints, or security-related incidents.

Records & Compliance

• Maintain accurate CCTV monitoring logs, incident reports, and records while ensuring confidentiality of all security information and footage.

Equipment & Systems

• Ensure CCTV equipment is functioning properly and immediately report any technical faults or system issues to the appropriate department.

Qualifications & Experience

• Minimum 2 years' experience in a similar role in a four or five-star hotel or comparable industry.
• Ability to demonstrate working with and engaging teams from different cultures.

Skills & Competencies

• Strong verbal and written communication skills.
• Technical proficiency in CCTV surveillance systems and related software.
• Quality oriented with focus on details.
• High performance standards.
• Ability to multi-task and meet deadlines.

Additional Information

• Full-time position.
• IHG welcomes internal and external candidates to apply.