C.C.O Manager

Role Overview

Central Cashier Office Manager at Majid Al Futtaim, Hypermarket Kuwait. The role holder is responsible for all cash transactions within the store and ensuring timely and accurate processing of all related transactions as per internal guidelines while providing best-in-class customer service to maintain the highest level of customer satisfaction.

Role Purpose

Manage and oversee all cash operations within the store to ensure accuracy, compliance with company standards, secure cash transfers, fraud prevention, and excellent customer service delivery.

Key Responsibilities

Cash Management & Controls

• Manage and oversee all cash transactions within the store, ensuring accuracy and compliance with company standards.
• Ensure secure and timely cash transfers from the store to the bank while maintaining proper controls and documentation.
• Monitor compliance with Central Cashier Office policies, procedures, and key insurance requirements.
• Oversee corrections, cancellations, price changes, and barcode accuracy to ensure transaction integrity.

Fraud Prevention & Compliance

• Implement fraud prevention controls and report any incidents, suspicious activities, or misconduct.

Operations & Team Management

• Supervise cash counter operations and improve team productivity and efficiency.
• Lead, coach, and develop the Central Cashier Office team through performance management, training, and succession planning initiatives.

Customer Service

• Monitor customer service standards and provide resolutions to customer issues when required.

Qualifications & Experience

• Bachelor's Degree in Administration, Finance, or a related field.
• Minimum 5+ years of experience in Retail, Customer Service, or Finance functions.
• Minimum 3+ years of experience in a managerial or leadership role.

Skills & Competencies

• Strong knowledge of cash management, transaction control, and financial procedures.
• Excellent communication and stakeholder management skills.
• Strong customer service orientation with the ability to handle customer concerns effectively.

Additional Information

• Work in a friendly environment where everyone shares positive vibes and is excited about the company's future.
• Work with over 45,000 diverse and talented colleagues, all guided by the company's Leadership Model.