Cashier

Role Overview

Cashier position at Accor, a worldwide hospitality leader. This role welcomes you to grow and learn every day, making sure work brings purpose to your life while you explore Accor's limitless possibilities.

Role Purpose

Process guest payments accurately and securely across multiple payment methods, maintain cash handling standards, and deliver exceptional customer service in a luxury hospitality environment.

Key Responsibilities

Cash Handling & Settlement

• Settle guest checks and billing in Fidelio by cash, ensuring the correct amount of money is received and the check or guest folio is presented.
• Maintain a house bank at full value to provide change to guests.
• Pay shortages of more than US$5 (or equivalent) into the General Cashier within one business day.
• Place all cash sales for the shift in a remittance funds envelope at the end of each shift with a clear breakdown of money being remitted.
• Deposit all envelopes into the Cash drop safe located next to Security Office on Ground floor.
• Log all daily drops in the Daily Cash Drop Sheet in Security Office, witnessed and verified by a Security Officer.
• Ensure the drop safe is cleared each morning by the General Cashier in the presence of a Security Officer according to the Daily Cash Drop Sheet.

Payment Verification

• Verify that the signature on the charge card matches the credit card, the card is valid in terms of expiry date, the card is valid according to the credit card company's list of stolen or stopped cards, and the transaction total equals the check total plus any tip amount when settling by credit card.
• Visually verify that the name on the check agrees with the name on the display when settling to a room and require a second proof of identification if the name is hard to verify.
• Inform guests that personal or company cheques are not accepted as a form of settlement in F&B outlets.
• Advise guests presenting foreign currency to exchange it at the Front Desk and pay in local currency—UAE dirhams.
• Verify the expiry date, authorized signature, value of the certificate, and conditions listed on the certificate when a guest presents a gift certificate.
• Attach redeemed gift certificates to the relevant guest check and secure them in the drop safe with the shift cash drop.

Operations & Standards

• Maintain organization and monitoring of all affairs concerned to the position.
• Attend training classes as per schedule.
• Maintain proper grooming at all times in accordance with hotel standards.
• Show fullest cooperation and respect within the team and other departments.
• Possess awareness of daily activities and product knowledge of all hotel facilities.
• Be punctual on duty.
• Ensure there are no open checks in Micros before the end of outlet operation; inform the Outlet Manager if any remain.
• Comply with all hotel rules and regulations as outlined in the handbook and be aware of company disciplinary and grievance procedures.
• Familiarize yourself with all related company documentation and especially the relevant Operational Standards Manual for the field of responsibility.

Customer Service & Support

• Promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude.
• Anticipate the needs of customers whenever possible to enhance quality service and increase customer satisfaction.
• Provide full cooperation to any colleague requiring assistance in a prompt, caring, and helpful manner.
• Remain flexible in assisting in other areas of the hotel in response to business and customer needs.
• Assist in Task Force Teams for new openings.

Qualifications & Experience

• Previous experience as a cashier or in a guest-facing role within a luxury hotel or hospitality setting.

Skills & Competencies

• Strong communication and interpersonal skills with the ability to provide exceptional customer service and resolve issues professionally.
• Excellent organizational skills and attention to detail, maintaining high standards of accuracy and efficiency in a fast-paced environment.

Additional Information

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through Accor Academies.
• Opportunity to develop talent and grow within your property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities, including Planet 21.