وصف الوظيفة
Role Overview
Cashier at Apparel Group, a global fashion and lifestyle retail conglomerate. The position is based in the United Arab Emirates, where Apparel Group operates over 1,750 stores across 75+ brands employing 17,000 multicultural staff.
Company Overview
Apparel Group is a global fashion and lifestyle retail conglomerate headquartered in Dubai, United Arab Emirates. The company operates across four continents with a presence in the UAE, Kuwait, Bahrain, Oman, Saudi Arabia, India, South Africa, Singapore, Indonesia, Thailand, Malaysia, and emerging markets including Hungary, Pakistan, Egypt, and the Philippines. Apparel Group operates leading brands in fashion, footwear, and lifestyle including Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, and Jamie's Italian, as well as Tim Hortons, Cold Stone Creamery, Inglot, and Rituals. The company also operates an e-commerce platform at 6thStreet.com.
Role Purpose
The Cashier efficiently handles sales transactions while providing excellent customer service and supporting operational duties assigned by store management, including maintaining visual presentation standards, driving impulse buying at the counter, and promoting the loyalty program.
Key Responsibilities
Cashiering
- Process payments accurately, including handling cash, credit cards, and vouchers.
- Issue receipts, refunds, and change correctly.
- Ensure the cash till is balanced at the start and end of each shift, with adequate change available.
Hospitality and Guest Service
- Provide a positive first impression to customers through proper grooming and maintaining a clean, organized work area.
- Ensure all products, especially coffee, are served fresh and accurate, following the "Always Fresh" procedure.
- Deliver exceptional customer service by maintaining a friendly attitude, being attentive, and demonstrating product knowledge.
- Greet customers promptly and ensure orders are processed efficiently to meet speed-of-service targets.
- Promote impulse buying by highlighting products at the counter.
- Encourage customers to subscribe to the Club Apparel loyalty program, explain its benefits, and assist with any inquiries regarding membership.
- Address customer queries related to the loyalty program, product returns, and exchanges, ensuring proficiency in company policies.
Store Operations
- Follow operational guidelines for product preparation and ensure accuracy in orders.
- Communicate product needs to maintain availability.
- Perform regular temperature checks for products and log them as required.
Policies and Procedures
- Participate in store meetings and comply with all store policies.
- Maintain cleanliness and organization at the front counter, particularly during busy periods.
- Adhere to proper hygiene and sanitation procedures.
Health & Safety
- Comply with occupational health and safety regulations.
- Wear required protective equipment and report any unsafe conditions or accidents.
Qualifications & Experience
- 1–2 years of experience in a cashier or customer service role preferred.
- Proficiency in point-of-sale systems.
- Accurate cash handling skills.
- Basic math skills.
Skills & Competencies
- Strong communication and interpersonal skills.
- Attention to detail.
- Product knowledge.
- Basic cash handling.
- Positive attitude and professional appearance.
Additional Information
- Ability to work flexible shifts.
- Competitive salary.
- Friendly and supportive work environment.
- Career growth opportunities.