Cargo Revenue Accounting Officer - Al Ain-based

Role Overview

Cargo Revenue Accounting Officer based in Al Ain with Etihad Airways. The role oversees and manages accurate, timely, and compliant processing of cargo revenue accounting activities across the end-to-end revenue cycle.

Company Overview

Etihad Airways is the UAE's national airline operating from its hub in Abu Dhabi. The organization connects people across continents and cultures while executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

Ensure the integrity of cargo revenue transactions, billing, reconciliation, adjustments, revenue recognition, financial reporting, and related accounting controls in accordance with company policies, regulatory requirements, industry standards, and agreed service levels. The role delivers effective controls, timely resolution of discrepancies, accurate financial records, and continuous process improvement while collaborating with Cargo Operations, Commercial, Finance, Stations, GSA/agents, and other relevant stakeholders.

Key Responsibilities

Cargo Revenue Accounting & Billing

• Oversee accurate and timely cargo revenue, billing, and accounting activities.
• Ensure transactions are correctly recorded and processed in accordance with agreed timelines and controls.
• Ensure timely billing is completed in SIS as per IATA guidelines.
• Monitor billing cycles and proactively address delays or exceptions.

Revenue Reconciliation & Financial Controls

• Ensure effective reconciliation between CASS, SAP, and other relevant systems.
• Identify, investigate, and resolve revenue discrepancies.
• Maintain strong financial controls to ensure revenue completeness and accuracy.

Revenue Adjustments & Corrections

• Oversee Credit CCA and other revenue adjustment activities.
• Ensure adjustments are properly supported, approved, recorded, and reflected in financial records.
• Analyze post-billing adjustments and identify recurring issues.

CASS & Non-CASS Revenue Activities

• Oversee CASS-related revenue accounting activities and non-CASS processes.
• Ensure compliance with applicable agreements, procedures, and accounting requirements.
• Monitor related fees, commissions, and other revenue components.

Quality Assurance & Process Controls

• Conduct quality control over team activities and revenue accounting transactions.
• Ensure procedures, controls, and documentation are consistently followed.
• Identify control gaps and implement corrective actions.

Team Leadership & Business Continuity

• Lead, coach, and develop team members.
• Monitor productivity, quality, and SLA performance.
• Plan leave and ensure adequate backup coverage for all critical activities.
• Ensure business continuity during peak periods, weekends, and public holidays where required.

Qualifications & Experience

• Bachelor's degree or Diploma in accounting, finance, business administration, or a related field.
• Minimum 4–5 years of experience in cargo revenue accounting, airline revenue accounting, finance operations, billing, reconciliation, or a related airline revenue function.
• Supervisory or team leadership capacity experience preferred.
• Strong knowledge of airline cargo revenue processes, interline process, CASS, SIS or relevant financial systems, billing, reconciliation, revenue adjustments, financial controls, and reporting.

Skills & Competencies

• Excellent attention to detail.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.

Additional Information

The recruitment process will involve the following steps

• Shortlisted applicants will be invited to complete a recorded video interview via HireVue, the third-party platform. All shortlisted candidates are asked the same questions and assessed on their responses to ensure fairness.
• After review of completed video interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager, which may require completion of a case study.
• Finalists may be invited to a follow-up interview with the leadership team if required.
• All candidates will be notified as to the status of their application as soon as possible.

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. Etihad Airways will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer.