Care Technician

Role Overview

Care Technician at Marriott. This role is based at a Marriott property location.

Role Purpose

Respond to and resolve guest maintenance requests and repair issues. Perform preventative maintenance on tools, equipment, and machines to ensure safe and functional operations across the property.

Key Responsibilities

Guest Service & Communication

• Respond and attend to guest repair requests.
• Communicate with guests and customers to resolve maintenance issues.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Maintenance & Equipment

• Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
• Visually inspect tools, equipment, or machines.
• Identify, locate, and operate all shut-off valves for equipment.
• Carry equipment such as tools and radio.

Inventory & Documentation

• Maintain maintenance inventory.
• Requisition parts and supplies as needed.
• Record information for unfinished calls prior to shift change.

Safety, Compliance & Professionalism

• Follow all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Teamwork & Communication

• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.

Physical Duties

• Move, lift, carry, push, pull, and place objects weighing 50 pounds or less without assistance.
• Move up and down stairs, service ramps, and ladders.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by supervisors.

Qualifications & Experience

• Education: Technical, Trade, or Vocational School Degree preferred.
• Related Work Experience: At least 2 years of related work experience preferred.
• Supervisory Experience: None required.
• License or Certification: None required.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.