Card Risk Operations Lead

Role Overview

Card Risk Operations Lead at Bybit, a leading cryptocurrency exchange and digital financial platform serving over 80 million users across more than 200 countries and regions.

Company Overview

Bybit was established in 2018 and operates as one of the world's leading cryptocurrency exchanges and digital financial platforms. The company delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3. Backed by a global team of ambitious builders, problem-solvers, and innovators, Bybit fosters a high-performance and fast-moving environment with 24/7 multilingual customer service and a strong commitment to innovation.

Role Purpose

Monitor and manage card fraud risk in real-time, investigate suspicious activity, handle disputes and chargebacks, optimize fraud rules and controls, and drive operational improvements to protect the platform and users while maintaining scheme compliance.

Key Responsibilities

Monitoring & Alert Management

• Monitor real-time and post-transaction card activity across CNP, card-present, ATM, and tokenised wallets.
• Act on fraud alerts within SLA.

Investigation & Decision Making

• Investigate suspicious accounts and transactions including account takeover, card testing, BIN attacks, merchant collusion, friendly fraud, and first-party abuse.
• Make block, decline, step-up, and card-lifecycle decisions.
• Escalate linked AML and sanctions concerns to Compliance.

Disputes & Chargebacks

• Manage disputes and chargebacks end to end under Visa and Mastercard rules.
• Handle evidence, representment, pre-arbitration, and arbitration.

Risk Optimization

• Tune fraud rules and velocity limits with the issuer-processor (e.g., Marqeta, Adyen, Thredd, Nium) and fraud tooling.
• Measure false positives against loss.

Reporting & Compliance

• Track and report KPIs: fraud loss rate (bps), chargeback ratio, approval rate, alert handling time, and recovery rate.
• Keep the programme within scheme monitoring thresholds (e.g., VAMP, ECM/EFM).
• Support scheme and partner audits.

Documentation & Training

• Write and maintain playbooks, SOPs, and QA checks.
• Train Support on fraud-related customer contacts.

Continuous Improvement

• Feed fraud trends back to Product and Engineering to improve onboarding, 3DS, and authorisation controls.

Qualifications & Experience

• 3+ years in card fraud operations, disputes, or payments risk at an issuer, EMI, neobank, PSP, or card programme manager.
• Hands-on knowledge of Visa and/or Mastercard dispute rules, reason codes, and chargeback timelines.
• Practical experience with card fraud typologies and controls: 3DS/SCA, velocity rules, device and behavioural signals, and tokenisation.
• Working experience with fraud and case-management tools (e.g., Featurespace, Sardine, SEON, Feedzai, or in-house systems) and an issuer-processor dashboard.
• Understanding of PSD2 and EU/UK payments regulation.

Skills & Competencies

• Strong data skills: SQL and Excel/Sheets to pull, slice, and explain fraud trends.
• Sound judgement under time pressure.
• Clear written investigation notes.
• Fluent English.

Additional Information

Nice to Have

• Crypto-linked or prepaid/debit card programme experience, including crypto-to-fiat conversion at authorisation.
• Experience launching a card programme in a new market or with a new BIN sponsor.
• Scheme monitoring programme remediation experience.
• Python or BI tooling (Looker, Tableau, Metabase).
• Certifications: CFE or ACAMS or equivalent.
• Additional European languages.

Benefits

• Study Growth Fund supporting professional development and continuous learning.
• Internal Events: regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: be part of a diverse, international team working alongside colleagues from around the world.
• Career Advancement: access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: long-term development supported through internal job opportunities to help build your career path.