وصف الوظيفة
Role Overview
Captain-Bellstand at Marriott International. This position is based at a Marriott property and reports to hotel management.
Company Overview
Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar across the globe. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott associates are confident, innovative, genuine, and intuitive, carrying on the legacy of company founder J. Willard Marriott. The organization is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Role Purpose
To greet and assist guests upon arrival and departure, manage luggage and transportation services, coordinate bell staff operations, and serve as a departmental role model who upholds the highest standards of hospitality and guest satisfaction.
Key Responsibilities
Guest Service & Relations
- Greet guests and inform them of property amenities, services, and hours of operation.
- Inform guests of local areas of interest and activities.
- Open doors and assist guests and visitors entering and leaving the property.
- Supply guests with directions.
- Welcome and acknowledge all guests.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Luggage & Transportation Management
- Assist with luggage storage and retrieval.
- Transport guest luggage to and from guest rooms and designated bell areas.
- Assist guests and visitors in and out of vehicles, including assisting with loading and unloading luggage.
- Arrange transportation for guests and visitors, such as taxi cab, shuttle bus, limousine, or sedan service.
- Record advance transportation requests as needed.
- Communicate parking procedures to guests and visitors.
Operations & Dispatch
- Dispatch bell staff or valet staff as needed.
Leadership & Team Development
- Serve as a departmental role model.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Safety & Compliance
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Maintain awareness of undesirable persons on property premises.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
Communication & Standards
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Comply with quality assurance expectations and standards.
Other Duties
- Perform other reasonable job duties as requested by supervisors.
Qualifications & Experience
- High School diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- Less than 1 year of supervisory experience preferred.
Skills & Competencies
- Read and visually verify information in a variety of formats, including small print.
- Move at a speed required to respond to work situations, including running, walking, and jogging.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces and up and down stairs and service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Develop and maintain positive working relationships with others.