وصف الوظيفة
Role Overview
Call Centre Agent at King's College Hospital London – Dubai. This role supports the patient services team and is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.
Company Overview
King's College Hospital London – Dubai is part of the prestigious King's College Hospital London network. The Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.
Role Purpose
The Call Centre Agent handles inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.
Key Responsibilities
Patient Communication
- Answer incoming calls promptly and professionally.
- Assist patients with appointment scheduling, service information, and follow-ups.
- Handle patient inquiries and direct calls to appropriate departments.
Documentation & Compliance
- Maintain accurate records of calls and patient interactions.
- Ensure confidentiality and compliance with hospital policies.
Operations Support
- Support peak periods and special campaigns as needed.
Qualifications & Experience
- Previous experience in a call centre or customer service role.
- Healthcare experience preferred.
Skills & Competencies
- Excellent verbal communication and listening skills.
- Proficiency in using call centre software and CRM systems.
- Ability to multitask and remain calm under pressure.
- Fluent in English.
- Arabic or other languages are a plus.
Additional Information
- Availability for flexible shifts required.
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