Call Center Representative

Role Overview

Call Center Representative at TAWANTECH. The role focuses on handling customer inquiries, providing accurate information, and ensuring a positive customer experience through professional and timely support.

Role Purpose

Deliver professional customer support by managing inbound and outbound calls, resolving inquiries and complaints, and maintaining high service standards while meeting assigned performance targets.

Key Responsibilities

Call Handling

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.

Issue Resolution

• Resolve customer complaints and issues or escalate them when required.
• Coordinate with relevant departments to resolve customer requests.

Records & Administration

• Record customer interactions and update information in the system.

Performance & Standards

• Follow company procedures, policies, and service standards.
• Maintain a high level of customer satisfaction.
• Meet assigned call center KPIs and performance targets.

Qualifications & Experience

• Diploma or Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.
• 0–1 year of experience in customer service, call center, or a related role.

Skills & Competencies

• Good verbal and written communication skills.
• Good computer and MS Office skills.
• Ability to handle customers professionally and remain calm under pressure.
• Fluent Arabic and good English communication skills.