وصف الوظيفة
Role Overview
Call Center Executive at NMC Healthcare.
Key Responsibilities
Operations & Service Delivery
- Monitor and manage call center operations to ensure service quality standards are met.
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer inquiries and complaints with accuracy and care.
- Ensure call logs and records are maintained accurately.
Team Management & Performance
- Supervise call center staff and monitor their performance against key metrics.
- Coach and support team members to improve productivity and call handling skills.
- Track attendance and punctuality of the call center team.
Reporting & Compliance
- Report performance metrics and call center statistics to management.
- Ensure compliance with company policies and procedures during all call center operations.
Customer Engagement
- Build and maintain positive relationships with customers.
- Communicate effectively with internal departments to resolve customer issues.
Additional Information
- Full details are available on the employer's original posting.
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