Call Center Agent

Role Overview

Call Center Agent position at Alba Cars, Automotive division, based in Dubai, UAE.

Role Purpose

Handle outbound calls to potential customers, present automotive services and vehicle options, and drive lead conversion and bookings through confident client engagement and accurate documentation.

Key Responsibilities

Outbound Calling & Lead Engagement

• Make outbound calls to potential customers from internal lead databases.
• Present automotive services, offers, and vehicle options in a confident and professional manner.
• Understand client needs and offer relevant vehicle or service solutions.
• Book test drives, service appointments, or showroom visits.
• Maintain accurate logs of conversations, outcomes, and preferences in the CRM.

Performance & Reporting

• Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
• Record all activities in the CRM platform.
• Provide feedback on script performance and lead engagement effectiveness.

Collaboration & Development

• Coordinate with sales and service teams for quality lead handling.
• Attend product and sales training sessions regularly.
• Stay informed about vehicle arrivals, promotions, and service packages.

Qualifications & Experience

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
• Strong verbal communication and objection-handling skills.
• Fluency in English (Arabic is a plus).
• Familiarity with CRM tools and documentation processes.
• Positive attitude, target-oriented mindset, and ability to thrive under pressure.

Additional Information

• Type: Full-time, on-site
• Location: Dubai, UAE; remote or hybrid work is not available
• Candidates must be based in or willing to relocate to the UAE
• Base salary: AED 3,500 per month
• Average monthly incentive: AED 1,500–5,000 based on KPIs
• Benefits include visa sponsorship for eligible candidates, medical insurance, and ongoing training