Butler

Role Overview

Butler at Apparel Group. The role delivers world-class hospitality and personalized executive support to the Chairwoman, VIP guests, and senior executives, ensuring seamless day-to-day operations within the Chairwoman's Office while maintaining impeccable service standards, confidentiality, professionalism, and attention to detail.

Role Purpose

The Butler is responsible for delivering five-star hospitality service, managing executive hospitality operations, coordinating VIP guest experiences, and providing seamless support to senior leadership while upholding the highest standards of discretion and professionalism.

Key Responsibilities

Executive Hospitality

• Deliver five-star hospitality service to the Chairwoman, executive leadership, and VIP visitors.
• Prepare and serve beverages and refreshments according to international hospitality standards.
• Set up meeting rooms for executive meetings, board meetings, and confidential discussions.
• Ensure all meeting rooms are presentation-ready before and after every meeting.
• Anticipate the Chairwoman's preferences and proactively prepare requirements before meetings and appointments.

VIP Guest Experience

• Welcome and escort VIP guests with professionalism and discretion.
• Coordinate arrival protocols for dignitaries, business partners, and international visitors.
• Liaise with reception, security, drivers, and executive assistants to ensure a seamless guest experience.
• Arrange hospitality requirements for board meetings, executive events, and private functions.

Office & Executive Support

• Maintain the Chairwoman's pantry, dining area, and hospitality inventory.
• Coordinate with catering vendors for executive lunches and special events.
• Monitor and replenish premium pantry supplies, beverages, and hospitality amenities.
• Ensure executive office areas remain immaculate and organized throughout the day.

Coordination & Operations

• Coordinate with Facilities, Administration, Housekeeping, Security, and Drivers regarding office readiness.
• Support travel-related hospitality arrangements when required.
• Assist during corporate events hosted by the Chairwoman's Office.
• Handle confidential requests efficiently and professionally.

Inventory Management

• Maintain inventory of pantry supplies, tableware, cutlery, linens, and hospitality equipment.
• Monitor stock levels and raise replenishment requests.
• Ensure premium presentation standards for all hospitality items.

Service Excellence

• Maintain exceptional grooming and professional appearance at all times.
• Demonstrate excellent etiquette, protocol, and cultural sensitivity.
• Anticipate needs without requiring instructions.
• Uphold complete confidentiality regarding all executive matters.

Qualifications & Experience

• Diploma or Bachelor's Degree in Hospitality Management or a related field preferred.
• Butler Certification or Luxury Hospitality certification is an advantage.
• 3–5 years' experience as a Butler, Executive Butler, VIP Butler, or in luxury hospitality.
• Experience supporting CEOs, Chairpersons, Royal Families, UHNWIs, or C-suite executives preferred.
• Background in 5-star hotels, luxury residences, executive lounges, or private offices is highly desirable.