وصف الوظيفة
Role Overview
Business Solutions Manager – Pricing at Etihad Airways, based in Abu Dhabi. This role is part of the Solutions & Innovation team and focuses on transforming pricing technology, systems and analytical capabilities across Etihad's expanding global network.
Company Overview
Etihad Airways is the UAE's national airline, operating from a hub in Abu Dhabi and connecting people across continents and cultures. The organization is pursuing a "Journey 2030" ambition to double its fleet, expand its network and grow its people for a new era of excellence.
Role Purpose
To play a pivotal role in transforming pricing technology and systems that support commercial decisions across Etihad's network. You will partner with Commercial, Revenue Management and Technology leaders to deliver smarter pricing solutions, improve automation and introduce new capabilities that enable faster, more informed commercial decisions, while working on cutting-edge commercial technologies and large-scale transformation initiatives.
Key Responsibilities
Innovation & Transformation
- Lead innovation initiatives focused on airline pricing systems and commercial optimization.
- Design and implement proof-of-concepts before transitioning successful initiatives into enterprise solutions.
- Drive continuous improvement of pricing processes through automation, analytics and emerging technologies.
- Lead the governance and evolution of Pricing Solutions platforms, driving fare management, pricing automation, process optimization and systems enhancements to improve efficiency, revenue performance and user adoption.
Platform & System Management
- Act as the business owner for pricing platforms, ensuring they continue to support evolving commercial strategies.
- Lead system enhancements, testing and production releases for pricing platforms.
- Manage pricing system calibration and ensure pricing models remain aligned with business strategy.
- Maintain high standards of data quality, governance and system performance.
Data & Performance Monitoring
- Monitor pricing performance, system utilization and user behavior, identifying opportunities to improve commercial outcomes.
- Manage data governance across Pricing Solutions platforms, ensuring accurate fare, demand and optimization data to support pricing automation, forecasting and revenue performance.
Stakeholder & Product Leadership
- Partner with Pricing, Revenue Management, Commercial, Digital and Technology teams to define future system capability and product roadmaps.
- Translate technical solutions into meaningful commercial value for business stakeholders.
Qualifications & Experience
- Bachelor's degree in Computer Science, Engineering, Statistics, Operations Research, Economics or related discipline (MBA advantageous).
- Minimum 5 years relevant experience within the airline industry.
- Strong experience using Airnguru, ATPCO and Infare.
- Excellent understanding of airline pricing concepts including fare construction, rules, routings, seasonality and ATPCO categories.
- Experience working within airline commercial environments.
Skills & Competencies
- Strong stakeholder management and communication skills.
- Proven ability to deliver projects within complex operational environments.
- Experience with Python, R, Tableau, Databricks or equivalent analytical tools (desirable).
- Cloud platform exposure including Azure, AWS or GCP (desirable).
- Knowledge of AI, machine learning or advanced commercial analytics (desirable).
Additional Information
Recruitment Process
- All applications will be reviewed by a human member of the Recruitment Team.
- Shortlisted applicants will be invited to complete a recorded video interview via HireVue, a third-party platform. All shortlisted candidates are asked the same questions and assessed fairly on their responses.
- After review of completed video interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager.
- Finalists will be invited to a follow-up meeting with additional members of the hiring team. This interview may include completion of a job-related case study and presentation to the hiring team.
- All candidates will be notified as to the status of their application as soon as is possible.
Desirable Experience
- Experience delivering pricing transformation or product enhancement initiatives.