وصف الوظيفة
Role Overview
Business Process Management Lead at Wasl, Dubai. Reports to the Head of Business Excellence within the Business Excellence & Business Transformation Department.
Company Overview
Wasl was founded on May 25, 2008, from the union of the Dubai Development Board and Real Estate Department, with a mission to transform Dubai into a more captivating destination for residents, businesses, and visitors. Wasl stands as one of Dubai's largest and most diversified real estate management companies, overseeing an expansive portfolio of landmark assets across real estate, asset management, hospitality, leisure, entertainment, corporate functions, and subsidiaries.
Role Purpose
The BPM Lead manages and improves business processes across the organization, ensuring compliance with Business Process Management standards and supporting continuous improvement. The role maintains the business process architecture and repository, manages process change requests, supports operational risk documentation, and promotes adoption of BPM tools and practices.
Key Responsibilities
Policy and Standards
- Define and maintain BPM policies, standards, modelling guidelines, templates, and governance requirements.
- Develop and maintain an integrated process architecture and classification structure.
- Work with process owners to ensure business processes are aligned with organizational objectives and approved BPM standards.
Repository and Change Management
- Maintain the business process architecture, taxonomy, and central process repository within SAP Signavio or the approved BPM platform.
- Ensure process changes are reflected in the repository within 30 days of receiving an approved change request.
- Manage process change requests, approvals, version control, and supporting documentation within agreed timelines.
- Maintain accurate, current, approved, and audit-ready process documentation.
Process Improvement and Analysis
- Facilitate process mapping, analysis, redesign, and improvement workshops with business stakeholders.
- Identify process gaps, duplication, delays, control weaknesses, and improvement opportunities across departments.
- Benchmark priority processes against relevant industry standards and leading practices.
- Assess the impact of strategies, transformation programs, systems, and organizational changes on business processes.
Risk and Controls
- Ensure operational risks and controls are documented for critical business processes within agreed implementation timelines.
- Document process risks, controls, responsibilities, and governance requirements.
Performance and Adoption
- Define process performance measures and monitor process efficiency, compliance, adoption, and improvement outcomes.
- Lead the BPM adoption roadmap, including awareness sessions, user training, system updates, and process reviews.
- Maintain the BPM service portfolio, including process modelling, training, repository support, process audits, and improvement initiatives.
Stakeholder Engagement and Reporting
- Engage departments, subsidiaries, front-office teams, and support functions to promote consistent BPM practices.
- Prepare regular reports on BPM adoption, repository status, change requests, process performance, risks, and improvement benefits.
- Support the delivery of the BPM agenda and escalate delays, governance exceptions, and major process risks to the Head of Business Excellence.
- Facilitate workshops and provide BPM training to process owners and users.
Team Leadership
- Where direct reports are assigned, allocate work, monitor performance, and support their professional development.
- Perform other related responsibilities assigned by the Head of Business Excellence.
Qualifications & Experience
Essential
- Bachelor's degree in Engineering, Business Management, Information Technology, Industrial Engineering, or a related field.
- 5–7 years of experience in business process management, process modelling, process improvement, operational excellence, or business transformation.
- Certification or formal training in BPMN standards.
- Hands-on experience using SAP Signavio or a similar BPM platform.
- Experience developing process architectures, taxonomies, modelling standards, and process repositories.
- Experience facilitating process mapping, analysis, improvement, and stakeholder workshops.
- Knowledge of process governance, operational risk documentation, process controls, and change management.
Desirable
- SAP Signavio certification or equivalent BPM platform certification.
- Certification in Lean Six Sigma, Business Process Management, Change Management, or Operational Excellence.
- Experience developing enterprise-wide BPM strategies and adoption roadmaps.
- Experience within real estate, asset management, hospitality, leisure, entertainment, or a diversified group.
- Experience supporting digital transformation, workflow automation, or enterprise system implementation initiatives.
Skills & Competencies
Advanced Proficiency
- Business Process Management: Establish and apply BPM standards, governance, methodologies, and improvement practices.
- Process Architecture and Taxonomy: Develop and maintain an integrated process architecture and classification structure.
- Process Modelling and BPMN: Model and document business processes using approved BPMN standards and guidelines.
- SAP Signavio and BPM Tools: Manage process modelling, repository configuration, reviews, and user adoption within BPM platforms.
- Process Improvement and Optimization: Identify process gaps and lead improvements that increase efficiency, quality, and control.
- Process Repository Management: Maintain accurate, current, approved, and audit-ready process documentation.
- Process Performance Management: Define process measures and monitor efficiency, compliance, adoption, and improvement outcomes.
Intermediate Proficiency
- Change and Adoption Management: Support the implementation and adoption of new or revised business processes.
- Operational Risk and Controls Documentation: Document process risks, controls, responsibilities, and governance requirements.
- Process Impact Assessment and Benchmarking: Assess business change impacts and compare processes with industry practices.
- Stakeholder Facilitation and Training: Facilitate workshops, provide BPM training, and engage process owners and users.
Soft Skills
- Strong analytical and problem-solving abilities.
- Strong communication and presentation skills.
- Ability to manage multiple cross-functional initiatives and influence stakeholders without direct authority.
Additional Information
Working Environment
The role operates across a diversified organization covering real estate, asset management, hospitality, leisure, entertainment, corporate functions, and subsidiaries. It requires regular engagement with process owners and stakeholders to establish consistent process standards and support cross-functional improvements.
Decision-Making Authority
The role has decision-making authority over BPM modelling standards, process taxonomy, repository administration, routine change requests, process documentation, improvement analysis, and BPM reporting within the approved governance framework. Major policy exceptions, significant cross-functional process changes, unresolved ownership matters, and high-impact operational risks are escalated to the Head of Business Excellence.
Financial Responsibilities
The role does not hold direct budget ownership unless specifically delegated. The position supports the preparation and monitoring of costs relating to BPM systems, licences, consultants, training, and process improvement initiatives. It contributes to cost efficiency by identifying process duplication, delays, control weaknesses, and opportunities for automation or simplification.
Internal Relationships
Head of Business Excellence, Business Excellence and Business Transformation Team, Senior Management, Process Owners, Department Heads, Risk and Compliance, Internal Audit, Information Technology, Human Resources, Finance, Real Estate, Asset Management, Hospitality, Leisure and Entertainment Operations, and Subsidiaries.
External Relationships
SAP Signavio and BPM System Vendors, Business Process Consultants, Technology Providers, Training Providers, External Auditors, and Industry Benchmarking Partners.
Additional Notes
The number of direct reports is to be confirmed. This job description provides a broad indication of the role and responsibilities of the position. The position holder may be required to perform additional tasks and responsibilities not listed here, in line with organizational needs and evolving business priorities.