Business Operations Manager - Radiology (Al Dhafra)

Role Overview

Business Operations Manager - Radiology at SEHA, Al Dhafra.

Company Overview

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE, established in 2007 to operate all public hospitals and clinics across the Emirate of Abu Dhabi. SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals, and partners with global leaders in healthcare, including the Mayo Clinic.

Al Dhafra hospitals is a premier medical institution located in Al Dhafra, encompassing six hospitals: Madinat Zayed, Ghayathi, Marfa, Delma, and Liwa. The institution also includes four clinics: Bida Mutawa, Abu Al-Abyad Clinic, Sir Bani Yas Clinic, and Al Dhafra Family Medicine Center (DFMC). Together, these facilities provide coverage across 16 different specialties including inpatient and outpatient medical services, internal medicine, pediatrics, gynecology and obstetrics, general surgery, anesthesia, pharmacy services, laboratory and diagnostic radiology.

Role Purpose

This role leads business development initiatives and operational excellence across the facility. The position is responsible for identifying growth opportunities, strengthening stakeholder relationships, enhancing service delivery, and supporting the implementation of operational strategies aligned with organizational objectives. The role manages day-to-day operations and long-range planning of the facility and divisions in line with facility system goals and objectives, while maintaining and developing the business and supporting the creation of new business opportunities.

Key Responsibilities

Business Development & Strategy

• Provide business development strategies and operational input and expertise for operational strategy related to maintenance and expansion of the business.
• Develop and present business development budget suggestions in light of business objectives and business plan, and implement after approval.
• Assist in developing a clear development strategy and annual plan for the division.
• Provide input and guidance on operational business development matters and on operational decisions impacting clients and stakeholders of the facility.

Operational Planning & Implementation

• Develop and ensure correct implementation of policies, procedures, systems, work methods and operating standards to cover and regulate the provision of various functions within the department and section.
• Participate in the development of business and service plans for the group.
• Provide operational input to operational plans with the objective of looking for new business opportunities and establishing contacts with business leaders, insurance companies, and construction camps to ensure key result areas are defined and met.
• Support the development and implementation of cross-division coordination mechanisms and information sharing.
• Ensure regular liaison with other corporate divisions.
• Maintain best practice awareness industry-related to assigned tasks and implement practices under department supervision.

Contracts & Vendor Management

• Review and evaluate general services contracts in coordination with other sections and departments as required, providing economic and technical justifications to promote appropriate action by the facility.
• Negotiate, authorize and sign contracts for laundry, catering, housekeeping, disposal of medical waste, security services, transport, housing, mail service, air ticket booking and other contracts, ensuring cost efficiency and quality.
• Monitor the performance of external clients and their adherence to service contracts and develop pertinent KPIs.
• Interface with third-party insurers and payers and assist in negotiating appropriate service contracts.

Stakeholder & Client Relations

• Maintain best relations with external clients and provide advice to leadership on how to best propagate positive relations across the organization.
• Develop and maintain relationships with facility leaders and business stakeholders and promote the reputation of facility services.
• Communicate with external clients.
• Build key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care.
• Assume the role of brand ambassador for the facility and promote a customer-focused philosophy in dealing with any stakeholders.
• Maintain positive and effective working relationships within the department and division and with other departments and sections within the facility.

Performance Monitoring & Reporting

• Monitor the progress of achievements through regular reporting and KPIs.

Team Management & Development

• Act as manager to the team, checking workload, ensuring performance management, day-to-day supervision, training and orientation of staff.
• Ensure staff are motivated, developed and managed so that individual and collective performance meets the needs of facility patients and stakeholders.
• Develop a high-performing team of managers who work to key performance indicators and who are held accountable in terms of delivery.
• Advise, support and challenge employees on performance and decisions, including appropriate identification, management and mitigation of risk.
• Work with directors to identify and nurture leadership potential and talent.
• Participate in cross-functional teams and committees as appropriate.

Compliance & Governance

• Comply consistently with facility policies, procedures and practices and ensure alignment with SEHA facilities policies.
• Complete and maintain regulatory requirements including licensure, certification and other mandatory training within established timeframes.
• Maintain confidentiality with regards to any information exchanged or received in accordance with facility policy.
• Adhere to requirements of Occupational Health and Safety guidelines and infection control guidelines.
• Understand and adhere to emergency preparedness plans and policies.
• Comply with any regulations related to mentoring, training and development of UAE nationals' staff.

General Responsibilities

• Handle promptly any escalated patient or staff complaints or concerns related to operational projects.
• Recognize the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position.
• Dress appropriately to meet the expectations of the specific work area and in alignment with Occupational Health and Safety policies.
• Perform any other duties as may be assigned relevant to the basic responsibilities of the role.

Qualifications & Experience

• Bachelor's degree or equivalent in Finance, Business Management, Healthcare Management, Clinical degree or relevant field, OR Diploma in relevant field with 3 years of additional experience.
• 6–8 years of relevant experience, of which minimum 3 years progressive leadership responsibility in a large organization.

Skills & Competencies

• Master's degree or equivalent in Finance, Business Management, Healthcare Management, Clinical degree or relevant field (desired).
• Experience in a large healthcare facility (desired).