Business Operations Lead

Role Overview

Business Operations Lead at Ghobash Group (CNS). The role oversees day-to-day operations across talent acquisition, HR processes, sales operations, billing and collections, compliance, and team leadership for a technology company with over 30 years of experience and more than 320 employees across three countries.

Company Overview

CNS is a technology company founded in 1987 that powers digital transformation by providing enterprise and human development solutions. The company employs over 320 employees including more than 250 certified engineers. With offices in three countries, CNS has extensive reach into and regional knowledge of Middle East markets. The company offers in-depth expertise and best-in-class products supporting digital transformation across major industries, and is developing pioneering software in-house to enhance its solutions portfolio.

Role Purpose

The Business Operations Lead manages end-to-end operations across talent acquisition, HR processes, sales operations, billing and collections, compliance, and team leadership. The role ensures alignment with company policies, regulatory requirements, and business goals while driving operational efficiency and supporting business unit performance.

Key Responsibilities

Talent Acquisition & People Management

• Oversee hiring progress to ensure timely onboarding of quality talent aligned to business needs
• Collaborate with relevant stakeholders to support fulfillment of open roles
• Oversee end-to-end team management processes including onboarding, integration, development, and transitions
• Ensure adherence to internal policies, processes, and organizational standards
• Support onboarding and deployment of resources across business requirements and projects
• Review resource allocation and ensure optimal workforce planning across teams

HR Operations & Staff Development

• Manage HR processes, staff onboarding, staff inductions, and training practices
• Drive performance alignment through regular feedback, development planning, and structured reviews
• Support team engagement, address concerns, and facilitate resolution of workplace challenges
• Support compensation planning, rewards alignment, and performance-driven outcomes
• Handle staff motivation, appraisal experiences, and benefit proposals
• Support team buildups and staff performance analysis

Sales Operations

• Monitor and review sales processes and documentation
• Ensure compliance with internal policies including service activation guidelines
• Support sales teams in maintaining accurate records and documentation

Billing & Collections

• Oversee Accounts Receivable (AR) and monitor collections
• Identify and escalate delayed or high-risk accounts
• Ensure timely invoicing and follow-up on outstanding payments

Operations & Documentation Management

• Maintain records related to client contracts, mobilization, invoicing, and business correspondence
• Ensure proper documentation practices and data accuracy within systems such as SmartRecruiters
• Drive process improvements and operational efficiency
• Monitor utilization and optimize cost efficiency

Logistics & Cost Control

• Oversee IT assets, hardware allocation, and resource logistics
• Manage transportation, accommodation, and related operational support

Compliance & Governance

• Ensure adherence to company policies, standard operating procedures, and regulatory requirements
• Ensure compliance with ISO standards adopted by CNS
• Identify risks and proactively address operational or HR-related escalations
• Maintain audit readiness and compliance standards
• Ensure alignment with applicable regulatory and organizational requirements

Team Leadership & Communication

• Build and manage a high-performing operations team
• Conduct regular team meetings and ensure clear communication across departments
• Foster a positive and productive work environment

Reporting & Analysis

• Prepare and share weekly and monthly operational reports with management
• Provide weekly updates to Business Unit Director including hiring status, talent acquisition performance, task tracker updates, staff updates, collections and AR status, and overall operational updates
• Provide insights on hiring, resource utilization, collections, and performance metrics
• Track key performance indicators and ensure alignment with business targets

Qualifications & Experience

• Bachelor's degree in Business Administration, HR, or related field
• 6–10 years of experience in operations, HR, or business management roles
• Experience in staffing, outsourcing, or service-based environments preferred

Skills & Competencies

• Strong understanding of HR operations and labor laws
• Excellent organizational and multitasking skills
• Strong stakeholder and team management abilities
• Good commercial awareness including billing, collections, and accounts receivable
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment