وصف الوظيفة
Role Overview
Business Operation Support Officer at NCR Atleos, based in Dubai, UAE. This position is part of NCR Atleos' Emiratization hiring program and is open exclusively to UAE Nationals (Emirati citizens).
Company Overview
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. The company has 20,000 dedicated employees who optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe. NCR has been shaping the future since 1884, and its digital-first approach paired with customer-centric mindset has enabled it to become the world's enterprise technology leader for Hospitality, Retailers, and Financial Institutions.
Role Purpose
Join the Customer Services Delivery team to provide administrative and operational support that enables contract management, vendor coordination, and customer service delivery. You will receive mentorship and resources to deliver company value while drawing value from your own experiences.
Key Responsibilities
Client and Supplier Management
- Edit and maintain up-to-date supplier and client records.
- Answer phones and respond to client and supplier requests and inquiries.
- Provide administrative support to clients on a project basis when and where needed.
Contract Administration
- Support contract finalization and renewal processes for network-related contracts.
- Manage post-approval administrative activities including documentation, approvals, and contract execution.
- Manage end-to-end contract administration activities following customer approval.
- Coordinate internal approval processes and required sign-offs.
- Handle hardcopy submissions, contract collection, filing, and documentation management.
- Maintain accurate records of customer contracts, vendor agreements, and related documentation.
- Monitor contract renewal timelines and ensure procurement activities are completed on schedule.
Financial and Procurement Operations
- Prepare invoices and purchase orders and coordinate receipt of such orders from suppliers.
- Ensure timely customer invoicing, vendor order placement, and service renewal confirmations.
- Initiate Local Purchase Order (LPO) requests through ERP systems for approved vendor services.
- Act as the primary liaison between vendors, Finance, and Accounts Payable teams to resolve invoice processing and payment-related issues.
Stakeholder Coordination
- Coordinate with internal stakeholders regarding BOQ submissions and AMC finalization activities.
- Coordinate with vendors to ensure timely acknowledgement of orders and renewal of services.
Record Keeping and Reporting
- Create and maintain department database on operational activities.
Qualifications & Experience
- University degree in Business Administration or any other related discipline.
- One to two years of relevant work experience.
- Good understanding of administration processes.
- Previous work in matrix organizations and/or multinational companies will be considered an advantage.
Skills & Competencies
- Excellent verbal and written communication skills in English and Arabic.
- Good knowledge of MS Office (Word and Excel).
- Ability to work in a timely manner and meet deadlines.
- Ability to work within a team and as a standalone role.
Additional Information
- Offers of employment are conditional upon passage of screening criteria applicable to the job.
- Applications are reviewed on a rolling basis.
- Candidates may be required to provide documentation confirming Emirati nationality during the recruitment process.