Business Insights & Analytics Manager

Role Overview

Business Insights & Analytics Manager at Visa, based in the KBO cluster.

Company Overview

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories.

Role Purpose

The Business Insights & Analytics Manager serves as a strategic partner to the Business Development organization, enabling data-driven decision-making, client performance management, and business growth. The role delivers actionable insights through client and market analytics, identifies performance gaps and growth opportunities, develops remediation plans, and drives execution in partnership with BD teams.

Key Responsibilities

Client & Market Performance

• Partner with Business Development teams to provide client, portfolio, and market performance reporting, enabling informed decision-making and identifying opportunities to accelerate growth.
• Analyze client, product, market, and revenue performance to identify underperformance drivers, business risks, and growth opportunities, and develop actionable recommendations to improve results.
• Conduct deep-dive analyses on clients, industries, products, and strategic initiatives to uncover trends, opportunities, and commercial insights.
• Provide executive-ready insights and recommendations to senior leadership on business performance, emerging trends, risks, and opportunities across the cluster.

Reporting & Analytics

• Design, develop, and maintain executive dashboards, scorecards, and reporting that provide timely visibility into country, client, product, and business performance.
• Lead regular business reviews by providing insightful analysis, performance commentary, and strategic recommendations to support leadership decision-making.

Performance Management

• Develop and track action plans with Business Development teams to address performance gaps, monitor progress, and drive accountability against agreed objectives.

AI & Automation Transformation

• Own and drive the KBO AI and Automation agenda, including identifying use cases, leading implementation of AI-enabled solutions, enhancing reporting capabilities, and increasing organizational productivity through automation.

Stakeholder Management & Strategic Support

• Support client-focused initiatives, events, and strategic programs, partnering with Business Development teams to ensure successful planning, execution, and measurement of outcomes.
• Coordinate with functional teams and key stakeholders to ensure the availability, accuracy, and integrity of data used for business performance management and reporting.
• Support the Head of Business Planning & Operations in driving commercial effectiveness, strategic planning, operational excellence, and key business priorities across the KBO sub-region.

Qualifications & Experience

• 5+ years of experience in business planning, analytics, strategy, consulting, financial services, or the payments industry.
• Strong experience in business performance management, reporting, analytics, and translating data into actionable insights.
• Proven ability to analyze client, market, product, and revenue performance and identify growth opportunities and performance gaps.
• Experience developing executive dashboards, scorecards, business reviews, and performance reporting.
• Experience leading cross-functional projects and driving strategic initiatives.

Skills & Competencies

• Strong stakeholder management skills with the ability to partner effectively with Business Development teams and senior leaders.
• Advanced proficiency in Excel, PowerPoint, and data visualization tools such as Power BI or Tableau.
• Strong communication, problem-solving, and presentation skills.
• Digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g., ChatGPT, Microsoft Copilot) to support everyday work.
• Experience driving AI, automation, or digital transformation initiatives is a strong advantage.

Additional Information

• Visa requires at least 3 days in office; expectations of these days will be confirmed by your Hiring Manager.
• Visa is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.