Business Development officer - PL Sales.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Role Overview

Business Development Officer - PL Sales at Mashreq, Injaz-RBG-DBC PL Fulfillment, Retail Banking Group.

Role Purpose

Achieve monthly KPIs and drive Personal Loan sales and fulfillment through telesales activities. Maintain service standards, monitor performance, and generate revenue while ensuring end-to-end customer service and quality growth in earnings through focused penetration of target segments with optimal risk propositions.

Key Responsibilities

Sales & Revenue Generation

• Achieve monthly KPIs assigned for revenues through Personal Loan Sales and Personal Loan Fulfillment.
• Acquire new business through cross-sell to increase penetration.
• Generate revenue through Personal Banking Personal Loan Sales.

Portfolio & Relationship Management

• Manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
• Manage assigned leads via CRM within the agreed TAT (Drop Offs).

Performance & Operations

• Ensure telesales activities are directed to meeting sales targets.
• Maintain service standards and monitor, evaluate and measure performance to achieve top productivity and efficiency from systems and product campaigns.
• Ensure controls requirements of the business are adhered to in line with Bank policies to ensure quality growth in business.
• Ensure end-to-end customer service with quality growth in earnings.

Qualifications & Experience

• Diploma or High School.
• 1 to 2 years of relevant work experience in Personal Banking in the functions of PMU, Relationship Management, Tele Sales, or Services.

Skills & Competencies

• Strong analytical and logical skills.
• Sound market knowledge and Personal Banking understanding.
• Sound technical skill set across diverse products.