Business Development officer - PL Sales.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Role Overview

Business Development Officer - PL Sales at Mashreq, within Injaz-RBG-DBC PL Fulfillment, Retail Banking Group.

Role Purpose

Achieve assigned monthly KPIs through Personal Loan sales and fulfillment activities, managing assigned portfolio via outbound channels while maintaining service standards and generating revenue through focused penetration of target segments with optimal risk propositions.

Key Responsibilities

Sales & Revenue Generation

• Meet KPI targets set in terms of revenues through Personal Loan Sales and Personal Loan Fulfillment.
• Acquire new business through cross-sell to increase market penetration.
• Generate revenue through Personal Banking Personal Loan Sales.

Lead & Portfolio Management

• Manage assigned leads via CRM within the agreed TAT (Drop Offs).
• Manage relationships of assigned portfolio through outbound channels.

Performance & Quality

• Direct telesales activities to meeting sales targets.
• Maintain service standards and monitor, evaluate and measure performance to achieve top productivity and efficiency from systems and product campaigns.
• Ensure end-to-end customer service and quality growth in earnings.
• Ensure controls requirements of the business are adhered to in line with Bank policies to ensure quality growth in business.

Qualifications & Experience

• Diploma or High School education.
• 1–2 years of relevant work experience in Personal Banking in the functions of PMU, Relationship Management, Tele Sales, or Services.

Skills & Competencies

• Strong analytical and logical skills.
• Sound market knowledge and Personal Banking understanding.
• Sound technical skill set across diverse products.