Business Development officer - PL Sales.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Role Overview

Business Development Officer - PL Sales with Injaz-RBG-DBC PL Fulfillment, Retail Banking Group at Mashreq.

Role Purpose

To achieve assigned monthly KPIs and drive revenue growth through Personal Loan Sales and Fulfillment. To direct telesales activities toward sales targets while maintaining service standards, measuring performance, and optimizing productivity and efficiency across systems and product campaigns.

Key Responsibilities

Sales & Revenue Generation

• Achieve monthly KPIs assigned for revenues through Personal Loan Sales and Personal Loan Fulfillment.
• Generate revenue through Personal Banking Personal Loan Sales.
• Acquire new business through cross-sell to increase market penetration.
• Direct telesales activities to meet sales targets.

Portfolio & Relationship Management

• Manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
• Ensure end-to-end customer service and quality growth in earnings through focused penetration of target segments with optimal risk propositions.

Operations & Performance Monitoring

• Maintain service standards and monitor, evaluate, and measure performance to achieve top productivity and efficiency from systems and product campaigns.
• Manage assigned leads via CRM within agreed TAT (Drop Offs).
• Ensure control requirements of the business are adhered to in line with Bank policies to ensure quality growth in business.

Qualifications & Experience

• Diploma or High School qualification.
• 1 to 2 years of relevant work experience in Personal Banking in the functions of PMU, Relationship Management, Tele Sales, or Services.

Skills & Competencies

• Strong analytical and logical skills.
• Sound market knowledge and Personal Banking understanding.
• Sound technical skill set across diverse products.