Business Development Manager- Loan DST

Role Overview

Business Development Manager – Loan DST at Mashreq. This role sells the full range of personal banking products to retail prospects and maintains strong relationships with existing clients.

Role Purpose

Achieve monthly sales targets by prospecting in targeted segments, presenting and selling personal banking products and services to potential customers, and maintaining and developing relationships with existing and approved customers to enhance cross-sell opportunities.

Key Responsibilities

Sales & Prospecting

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls and face-to-face visits.
• Present and sell all personal banking products and services to potential customers in an ethical, structured and professional manner.
• Handle objections with a view to getting the customer to buy or the company to transfer payroll.

Relationship Management

• Maintain and develop relationships with existing customers and companies to enhance cross-sell opportunities.
• Relationship manage a portfolio of approved companies by developing key contacts and relationships.
• Conduct micro marketing activities that include kiosk activities and other direct marketing activities.

Compliance & Service Standards

• Ensure end-to-end customer turnaround time is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank's policy regarding product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Escalate any suspected or actual breaches to Senior Management and Governance as required and ensure the highest ethics, standards and integrity are followed.

Operations & Reporting

• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all team activities including morning huddles, training and coaching, mandatory compliance and fraud trainings, and Lean and rewards celebrations.

Customer Service

• Assist staff and customers in achieving their goals and objectives.
• Honestly assist the customer in achieving their objectives through courteous and friendly service and accurate promise-keeping within the service delivery standards set by the bank.
• Maintain complete product and policy information to ensure necessary documents are provided by the customer before submission to ensure smooth turnaround time.

Qualifications & Experience

• Graduate of any discipline.
• 3+ years of banking sales experience.

Skills & Competencies

• Confidence, persistence and good verbal and written communication skills.
• Complete knowledge of products, service policies and processes of retail banking.
• Understanding of customers' individual financial circumstances.

Additional Information

The role operates within a competitive, dynamic, volatile and regulated business environment. The job holder must adhere to policies and guidelines set by the Bank and work within central bank guidelines and the bank's credit policy. The job holder must effectively and actively liaise with superiors and direct reports within the business unit to achieve business objectives. Guidance comes from sales management and product teams. Performance management is evaluated based on achievement in line with Bank policy.