وصف الوظيفة
Role Overview
Business Development Manager at Emirates Flight Catering. This role drives growth and innovation across the F&B business portfolio through strategic concept development, market analysis, partnership management, and commercial project delivery.
Role Purpose
To identify, develop, and implement commercially viable F&B concepts and business opportunities that expand the portfolio, generate new revenue streams, and enhance customer experience across all market segments.
Key Responsibilities
Market Analysis & Opportunity Identification
- Analyse market trends, competitor activity, customer behaviour and industry developments to identify new F&B concepts, formats, services and market segments that expand the F&B business portfolio and generate new revenue.
- Conduct strong market research and business intelligence to identify growth opportunities.
- Monitor and evaluate the commercial performance of F&B initiatives, including revenue, profitability, costs, and customer feedback, to measure performance against business targets and recommend corrective or improvement actions.
Concept & Solution Development
- Develop commercially viable F&B concepts and proposals by defining the customer proposition, service model, target market, revenue potential and operational requirements, based on market trends and customer needs, to support profitable business growth.
- Demonstrate experience in F&B concept and solution development.
- Identify and drive opportunities to grow and enhance existing F&B outlets, concepts, menus, service models and sales channels to improve customer experience, increase revenue, profitability and strengthen market presence.
Commercial & Financial Analysis
- Evaluate the commercial feasibility of new F&B opportunities in collaboration with the Finance Business Partner, assessing pricing, costing, investment requirements, profitability, and revenue potential to support informed business and investment decisions.
- Apply solid commercial and financial analysis skills to support sound decision-making.
Project & Stakeholder Management
- Lead F&B business development projects from concept through implementation, coordinating with relevant internal and external stakeholders to deliver projects within agreed timelines, budgets, and business objectives.
- Develop and manage strategic partnerships with F&B brands, operators, suppliers, landlords, and other stakeholders to create new commercial opportunities and expand the F&B business.
- Build and manage strong partnerships and client relationships.
- Manage stakeholders effectively across all levels of the business.
Innovation & Growth
- Drive F&B business innovation by identifying and introducing new commercial models, strategic partnerships, digital solutions, and other opportunities to strengthen the customer proposition, expand market reach, and generate additional revenue.
Qualifications & Experience
- Bachelor's degree in Business Administration, Hospitality Management, F&B Management or a related field.
- Minimum of 7 years of experience in F&B and hospitality business development, commercial strategy, or a related field.
Skills & Competencies
- Strong business development and strategic planning capabilities.
- Solid commercial and financial analysis skills.
- Proven project management experience across multiple initiatives.
- Strong market research and business intelligence capabilities.
- Demonstrated F&B concept and solution development experience.
- Ability to build and manage strong partnerships and client relationships.
- Effective stakeholder management across all levels.
- Strategic, problem-solving mindset with sound business judgment.
- Excellent presentation and communication skills.
- Strong understanding of F&B operations and customer experience.