Bus Driver Team Leader

Role Overview

Bus Driver Team Leader at Accor, Rixos Premium Saadiyat Island, Abu Dhabi, United Arab Emirates.

Company Overview

Rixos Premium Saadiyat Island is a luxury resort located on the pristine beach of Saadiyat Island with clear blue waters and fine white sands overlooking the Arabian Gulf. At Accor, the team operates as Heartists, putting heart at the center of everything to deliver heartfelt hospitality in an engaging, enthusiastic and professionally rewarding environment.

Role Purpose

Oversee and coordinate bus operations for the transportation team, ensuring safety and efficiency while motivating and supporting team members to deliver excellent service.

Key Responsibilities

Team Leadership & Development

• Lead and manage a team of bus drivers, providing guidance, support, and performance feedback.
• Implement and monitor driver training programs.
• Motivate and support team members.

Operations & Scheduling

• Coordinate daily bus operations, including route assignments and scheduling.
• Analyze route efficiency and suggest improvements.

Safety & Compliance

• Ensure compliance with safety regulations and company policies.
• Conduct regular safety inspections and maintain accurate records.
• Thorough understanding of local safety protocols and regulations.

Stakeholder Management & Problem-Solving

• Address and resolve customer complaints and concerns.
• Collaborate with maintenance teams to ensure proper vehicle upkeep.
• Handle emergency situations and make quick, informed decisions.

Reporting & Performance

• Prepare and submit reports on team performance and operational metrics.

Qualifications & Experience

• Minimum 3-5 years of experience in bus operations or a related field.
• Proven leadership experience with excellent team management skills.
• Experience in bus fleet management.
• High school diploma or equivalent.
• Valid driver's license.
• First Aid and CPR certification (preferred).
• Familiarity with the public transportation industry in Abu Dhabi, United Arab Emirates.

Skills & Competencies

• In-depth knowledge of bus operations and safety regulations.
• Strong communication and interpersonal abilities.
• Effective problem-solving and conflict resolution skills.
• Excellent time management and organizational capabilities.
• Proficiency in basic computer applications.
• Fluency in English; knowledge of Arabic is a plus.

Additional Information

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through Accor Academies.
• Opportunity to develop talent and grow within the property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities, including Planet 21.