Brand In-Charge (Lifestyle)

Role Overview

Brand In-Charge (Lifestyle) at Home Box. The role is responsible for taking ownership and effectively managing functional operations of stores.

Role Purpose

To own and manage all aspects of store operations, including customer satisfaction, stock management, merchandising, reporting, staff performance, and compliance with health and safety standards.

Key Responsibilities

Customer Satisfaction

• Take ownership and effectively deal with customer requests, queries and complaints and implement necessary action from feedback.
• Ensure all customer orders are dealt with immediately and correct procedures followed for dealing with customer orders and take corrective actions wherever required.

Stock Levels and Event Calendar

• Prepare and participate in the preparation of sales budgets for discussion with the CM.
• Ensure prompt and effective replenishing of merchandise in-store.
• Ensure effective space utilization.
• Review and effectively deal with slow lines and end of ranges and implement necessary action.
• Ensure stock levels are sufficient for major events.
• Ensure all sales and promotions are planned effectively, executed promptly and maintained professionally.
• Review and analyze stock and sales reports monitoring over- and under stocks, suggesting corrective action to be taken by the CM.
• Coordinate with the Mall management for promotional activities.

Reporting and Competitor Activity

• Submit brief monthly reports to the CM covering sales performance, stock positions and concerns, special events and promotions, and staff movement and issues.
• Conduct competitor shopping and provide monthly feedback on competitor and event activities.

Merchandising, Shop Keeping and Store Standards

• Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling lines are featured.
• Ensure all products are price tagged and bar-coded before display.
• Maintain hygiene and cleanliness for store inclusive of any back areas.

Human Resources and Daily Store Operations

• Manage time effectively for self and subordinates.
• Plan the monthly staff rotation of the store.
• Identify store training requirements and conduct relevant training.
• Deal with staff related administrative issues.
• Ensure all disciplinary procedures and staff movements are directed through the CM.
• Assist with creation of an environment conducive to high store morale.
• Ensure staff accommodation.
• Ensure random pricing checks on products are completed in time.
• Minimize shrinkage in line with targets and implement SLAP.
• Implement theft policy and procedure.
• Implement Health and Safety regulations and maintain a safe working environment.

Qualifications & Experience

• Bachelor's Degree.
• At least 5 years of work experience in fashion retail in a Store Manager role.