Brand Host

Role Overview

Brand Host at Al Ghurair. This role is based in the EXEED showroom and serves as the primary point of contact for all visitors, delivering premium customer hospitality and brand representation.

Role Purpose

To welcome and manage all showroom visitors with professionalism and courtesy, create positive first impressions, maintain brand standards, and ensure seamless customer flow and experience aligned with EXEED's luxury positioning.

Key Responsibilities

Customer Reception & Hospitality

• Welcome all showroom visitors professionally and courteously.
• Create a positive first impression by delivering a premium and personalized customer experience.
• Offer refreshments and ensure guests are comfortably attended to while waiting.
• Maintain a warm, friendly, and luxury-oriented atmosphere in the showroom.
• Assist customers with general inquiries and direct them to the appropriate sales consultant.

Visitor Management

• Register customer information accurately in the CRM system or visitor log.
• Monitor customer appointments and coordinate with the sales team.
• Manage showroom traffic and ensure visitors are attended to promptly.
• Follow customer flow procedures and brand experience standards.

Administrative Support

• Answer and direct incoming telephone calls professionally.
• Manage showroom email inquiries and route them to the relevant departments.
• Maintain visitor records and daily showroom reports.
• Support document filing, appointment scheduling, and administrative tasks as required.

Brand Experience Enhancement

• Act as a brand ambassador for EXEED by demonstrating professionalism and excellent customer service.
• Maintain up-to-date knowledge of EXEED products, campaigns, and dealership activities.
• Support customer events, product launches, and showroom marketing activities.
• Ensure all customer interactions align with EXEED premium brand standards.

Showroom Presentation

• Monitor showroom cleanliness and presentation standards.
• Ensure reception and waiting areas remain tidy and welcoming at all times.
• Coordinate with housekeeping and facility teams when required.
• Report any showroom maintenance or customer experience concerns.

Qualifications & Experience

• Diploma or Bachelor's Degree in Business Administration, Hospitality, Customer Service, or related field.
• 1–3 years of experience in reception, front desk, hospitality, luxury retail, automotive, or customer service roles.
• Experience in premium automotive dealerships is an advantage.

Skills & Competencies

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using CRM systems is preferred.
• Strong administrative and organizational skills.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong customer service orientation.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and problem-solving abilities.
• Team player with strong relationship-building skills.
• Fluent in English (spoken and written).
• Arabic language skills are highly preferred.
• Presentable and well-groomed.
• Passionate about customer experience and luxury brands.
• Confident, approachable, and courteous.
• Professional and proactive mindset.
• Ability to represent the EXEED brand image with excellence.

Additional Information

Key Performance Indicators

• Customer satisfaction and feedback scores.
• Visitor registration accuracy and CRM compliance.
• Customer waiting time management.
• Telephone and inquiry response quality.
• Compliance with EXEED brand standards.
• Professional appearance and customer service excellence.