Branch Sales Executive - Dubai Region (Outsource Role)

Role Overview

Branch Sales Executive - Dubai Region (Outsource Role) at ADIB, based in Dubai.

Role Purpose

Source Personal Finance Applications from the local market with sourcing of business conducted within ADIB permitted policy and procedure.

Key Responsibilities

Sales & Sourcing

• Source New to Bank Personal Finance, Covered Cards, Auto and Takaful products to the specified target segment and achieve or exceed the assigned target.
• Visit potential companies and institutions to finalize business deals within the targeted turnaround time based on ADIB policy and procedure, and provide feedback to RSS.
• Initiate cross-sell of other banking products on a best efforts basis when required.

Customer & Relationship Management

• Create and maintain good relationships with all business entities and individuals where business is sourced.
• Deliver timely and prompt service to customers.
• Maintain good rapport with inter-department peers and colleagues by ensuring a smooth flow of business.
• Escalate customer complaints to supervisor level immediately if any arise.

Reporting & Documentation

• Prepare and maintain DSR (Daily Sales Report) for the entire visited customers and company visits.
• Submit DSR to the respective Branch Manager by end of day with complete details.

Application Processing & Compliance

• Prepare and review Standard Credit Applications and ensure all information provided is accurate and authentic, including verification of critical documents (cheque, copies of bank statements, passport, Emirates ID, salary certificate, etc.) prior to sending to PU for processing.
• Ensure that all applications submitted are error-free and rectify any errors that occur.
• Follow the approval process and escalate any delays to BM/OSM.
• Execute Murabaha contract with the customer representing ADIB, prepare the file according to the checklist, and forward card allocation for card issuance through coordinators within 24 hours of completing signing formalities with customer.
• Check finance disbursement and notify BM/OSM in case of delay.

Product Knowledge & Compliance

• Maintain full awareness of product knowledge and implement it at all times.
• Adhere to stipulated office timing, follow strictly secrecy norms, maintain data confidentiality, and remain presentable.
• Note that non-compliance with the above will be escalated.

Operational Support

• Participate in activities assigned by BM/OSM or line manager during promotions.

Skills & Competencies

• Broad knowledge of ADIB's Personal Finance and other RBG products and services.
• Fair knowledge of service standards, sales skills, and computer skills.
• Good knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by Central Bank of UAE.
• General awareness of competitors in the local market.

Additional Information

• Contract type: Outsource Role.