Branch Manager

Role Overview

Branch Manager at ADIB, Al Shahama Branch.

Role Purpose

Manage the branch and reporting regional branches to maximize new business opportunities and deepen existing relationships, while providing quality service delivery in an efficient operation that complies with Islamic Sharia requirements and maintains well-controlled risk management.

Key Responsibilities

Business Acquisition

• Generate new business through out-marketing calls and in-branch contacts via open door policy in customer meetings.
• Set and monitor sales plans for HPB, HCF, PBRs, CFRs and other sales staff according to forecast.
• Coach all sales staff to increase sales productivity and cross-selling.
• Refer prospective business to other functional units or authorities.
• Enhance ADIB's image and reputation.

Service Delivery

• Monitor branch service standards for customer satisfaction.
• Conduct customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Obtain ad-hoc customer feedback.

Operations and Compliance

• Control and supervise operations work processes for compliance with ADIB's Credit and Operational Policies and Procedures.
• Maintain acceptable internal and external audit ratings.
• Facilitate and implement work process improvements.
• Approve or recommend credit applications.
• Assume Head of Branch responsibility during Head of Branch vacation periods.

Staff Leadership and Development

• Maintain staff morale and relationships.
• Observe, coach, train and counsel staff towards expected behaviours.
• Identify training and development needs for staff and ensure these are met according to schedules.
• Appraise staff individual scorecard deliverables against scorecard targets.

Regional Branch Management

• Manage branches in allocated region for profitability and good governance.

Skills & Competencies

• Detailed knowledge of ADIB's Retail Banking products and services.
• Broad knowledge of ADIB's Retail Credit and Operational Policies and Procedures.
• Specific knowledge of UAE banking practices, regulations and risks.
• Thorough knowledge of all regulations issued by Central Bank of UAE.
• General awareness of competitors in the local market.
• Detailed knowledge of service standards.
• Training and presentation skills.
• Sales and marketing skills.
• Management information skills.
• Computer skills.