Branch Incharge

Role Overview

Branch In-charge at Galadari Brothers. The role is based at a branch location and is responsible for driving sales performance, leading the sales team, and ensuring smooth showroom operations.

Role Purpose

The Branch In-charge drives sales performance at the branch by achieving budgeted sales and CSI targets, leading the sales team, and ensuring smooth showroom operations. The role oversees sales processes, customer follow-up, product knowledge development, competitor monitoring, and display standards while maintaining accurate reporting and strong team discipline.

Key Responsibilities

Sales Performance & Targets

• Achieve or exceed budgeted sales and CSI targets at the branch.
• Conduct analysis, correction, and improvement measures for achieving branch sales targets.
• Define responsibilities and sales targets for the sales team.
• Prepare weekly, monthly, and annual sales reports and project sales figures and sales forecasts.

Team Leadership & Performance Management

• Lead and guide the sales team in achieving their sales targets through daily performance review, counselling, and support.
• Undertake periodic and timely performance evaluation of sales staff.
• Manage personnel in terms of attendance, punctuality, discipline, and welfare.
• Ensure timely resolution of employee grievances and problems by coordinating with support functions to increase employee satisfaction.

Sales Operations & Processes

• Ensure proper processes and procedures are followed by the sales team regarding complete documentation for sales registration, in-house financing, trade-in cars, and test drives.
• Ensure sales team prospects new leads and follows up on existing leads to increase sales.
• Ensure sales team builds and maintains comprehensive customer profile and prospect database.
• Ensure all display vehicles are clearly labelled showing specifications, price, and monthly payment.
• Ensure smooth functioning of showroom operations.

Product Knowledge & Training

• Ensure sales team has all relevant product knowledge for vehicles.
• Support sales team attendance at periodic training, auto fairs, and exhibitions to update knowledge and skills.

Brand & Market Strategy

• Propose activities aimed at enhancing and strengthening brand image.
• Suggest, obtain management approval, and implement schemes for increasing sales within the branch jurisdiction.

Competitive Intelligence

• Keep track and appraise management of competitors' product, pricing, marketing, and promotional activities.

Administration & Reporting

• Prepare branch day-to-day administration.
• Support management through timely updates, forecasts, and branch administrative coordination.
• Undertake any relevant ad-hoc duties or special projects assigned by management.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Sales, Marketing, or Automotive Management.
• 5–8 years of automotive sales experience.
• At least 2–3 years in a supervisory or branch leadership role.
• Proven ability to achieve sales and CSI targets and manage showroom operations.

Skills & Competencies

• Strong leadership and team management skills.
• Strong performance evaluation skills.
• Good understanding of sales processes, documentation, financing, trade-ins, and test drives.
• Strong analytical skills for sales forecasting and competitor analysis.
• Excellent communication, customer service, and negotiation abilities.
• Proficient in Microsoft Office.
• Familiar with DMS/CRM systems.
• Strong organizational skills with ability to handle multiple tasks and meet deadlines.