Bellman

Role Overview

Bellman at IHG Hotels and Resorts, voco Doha Central, a pre-opening hotel located in the heart of central Doha, Qatar.

Company Overview

voco Doha Central is a contemporary hotel featuring 147 thoughtfully designed rooms and suites, located in vibrant central Doha with effortless access to the city's business districts, cultural landmarks, and shopping destinations, including Souq Waqif, the Museum of Islamic Art, the Corniche, and the Doha Metro. Hamad International Airport is a short drive away. The hotel offers an indoor swimming pool, fully equipped fitness centre, spa with treatment rooms, Moroccan baths, steam room and sauna, multiple dining venues including Choices restaurant and Lobby Lounge, and versatile event spaces with a dedicated events team.

Role Purpose

Create a warm welcome from the moment guests arrive by providing seamless luggage assistance, anticipating guest needs, and delivering friendly, efficient service to ensure every guest feels valued and at home throughout their stay.

Key Responsibilities

Guest Welcome & Assistance

• Welcome guests professionally and provide prompt, courteous assistance with luggage and personal belongings.
• Escort guests to their rooms, introducing hotel facilities, room features, and essential information.
• Assist with guest transportation, including loading and unloading luggage and coordinating transfers when required.

Delivery & Logistics

• Deliver luggage, messages, newspapers, amenities, and other guest requests accurately and within established service standards.
• Handle guest luggage safely during arrival, departure, storage, and retrieval, ensuring proper identification and security.

Guest Services & Information

• Respond to guest inquiries and provide accurate information on hotel services, transportation, and local attractions.
• Coordinate effectively with Front Office and other departments to ensure a seamless guest experience, including support for VIP arrivals and special requests.

Facility Maintenance & Safety

• Maintain the cleanliness and presentation of the lobby, bell desk, guest areas, hotel buggies, and vehicles, reporting any maintenance or safety concerns.

Qualifications & Experience

• Minimum 2 years' experience in Bell Services, Concierge, or Valet operations, preferably in a midscale or premium hotel.

Skills & Competencies

• Strong communication skills to engage with guests regarding concerns and compliments.
• Problem-solving ability to turn issues into opportunities and ensure guests leave with great memories.
• Flexibility to work shifts, including weekends and public holidays.